{"templateName":"spa-b2c-page-template11","designPath":"/libs/settings/wcm/designs/default","cssClassNames":"page basicpage garuda-page","lastModifiedDate":1777440092854,"language":"en","title":"FAQ: Domestic & International Special Guests | Air India Express",":items":{"root":{"columnClassNames":{"accordion":"aem-GridColumn aem-GridColumn--default--12","footer":"aem-GridColumn aem-GridColumn--default--12","header":"aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--default--0 aem-GridColumn--default--none","responsivegrid":"aem-GridColumn aem-GridColumn--default--12","nps_feedback":"aem-GridColumn aem-GridColumn--default--12"},"gridClassNames":"aem-Grid aem-Grid--12 aem-Grid--default--12","columnCount":12,":items":{"header":{"logoImagePath":"/content/dam/express/header/AIE-logo-white.webp","logoLink":"/home","logoAltText":"AirAsia","darkModeIcon":"/content/dam/airindiaexpress/dark.png","profileLinkUrl":"/profile-management","loginIcon":"/content/dam/air-asia/home-page/user.png","iconPromptMessage":"\u003Cp\u003EUpgrade your experience with\u003C/p\u003E\r\n\u003Cp\u003Ethe \u003Cb\u003EAir India Express mobile app.\u003C/b\u003E\u003C/p\u003E\r\n","ctaLabel":"Install Now","closeIconImagePath":"/content/dam/air-asia/header/AA_Icon_close 1x.png","mobileIconImagePath":"/content/dam/air-asia/header/AA_Icon_app prompt 2x.png","enableAppBanner":true,"androidStoreUrl":"https://play.app.goo.gl/?link=https://play.google.com/store/apps/details?id=com.airindiaexpress.AIX","titleText":"Search your booking to check-in/reprint your boarding pass for free.","placeHolder1":"Name (First or Last) or Email or Mobile No.","placeHolder2":"PNR or Booking Reference No.","checkinLoginBanners":[{"bannerImageWeb":"/content/dam/airindiaexpress/header-footer/login-popup-banners/web-popup-banner6.jpg","bannerImageMobile":"/content/dam/airindiaexpress/header-footer/login-popup-banners/mob-popup-banner6.webp"}],"getItineraryBtn":"Get Itinerary","infoIcon":"/content/dam/air-asia/Icons/AA_IC_Information message.png","clickHereCta":"\u003Cp\u003E\u003Cspan style=\"color: rgb(255,0,0);\"\u003EClick here\u003C/span\u003E to retrieve Itinerary without PNR\u003C/p\u003E\r\n","pnrRetrieveDesc":"Trying to check-in to a flight outside the AirAsia India network? Please visit","redirectionText":"www.airasia.com/check-in","popupRedirectionDesc":"You will be redirected to airasia.com, are you sure?","popupConfirmBtn":" Continue","popupCancelBtn":"Cancel","flightStatusPlaceHolder1":"Fly From","flightStatusPlaceHolder2":"Fly To","fsaLoginBanners":[{"bannerImageWeb":"/content/dam/airindiaexpress/header-footer/login-popup-banners/Login-pop-up-web1.png","bannerImageMobile":"/content/dam/airindiaexpress/header-footer/login-popup-banners/Login-Pop-up-mobile1.webp"},{"bannerImageWeb":"/content/dam/airindiaexpress/header-footer/login-popup-banners/Login-pop-up-web2.webp","bannerImageMobile":"/content/dam/airindiaexpress/header-footer/login-popup-banners/Login-Popup-mobile2.webp"}],"homeLoginBanners":[{"bannerImageWeb":"/content/dam/airindiaexpress/header-footer/login-popup-banners/Login-pop-up-web1.png","bannerImageMobile":"/content/dam/airindiaexpress/header-footer/login-popup-banners/Login-Pop-up-mobile1.webp"},{"bannerImageWeb":"/content/dam/airindiaexpress/header-footer/login-popup-banners/Login-pop-up-web2.webp","bannerImageMobile":"/content/dam/airindiaexpress/header-footer/login-popup-banners/Login-Popup-mobile2.webp"}],"orIcon":"/content/dam/air-asia/footer-assets/orIcon.png","headingFlightNumber":"I5 Flight Number","findFlightBtn":"Find Flight","flightStatusDesc":"Trying to check the status of a flight outside the AirAsia India network? Please visit","flightStatusRedirectionText":"www.airasia.com/flightstatus","titleTextManage":"Retrieve Itinerary using PNR","placeHolder1Manage":"Name (First or Last)/Email/Mobile No.","placeHolder2Manage":"PNR/Booking Reference No.","manageLoginBanners":[{"bannerImageWeb":"/content/dam/airindiaexpress/branding/my-account/Login_Desktop.png","bannerImageMobile":"/content/dam/airindiaexpress/branding/my-account/Login-Mobile.png"}],"getItineraryBtnManage":"Get Itinerary","retrievalWithPnr":"Please visit the partners tab to retrieve this info.","retrievalWithoutPnr":"Please visit the partners tab to retrieve this info.","pnrRetrieveDescManage":"Trying to manage a booking outside the AirAsia India network? Please visit","manageRedirectionText":"www.airasia.com/member/search","loginHeader":"Login/Sign-up","usernameImg":"/content/dam/air-asia/home-page/AirAsia_PTC_CHANGEFEE_RD_27_DEC.jpg","passwordImg":"/content/dam/air-asia/icons/Image 27.svg","passwordIcon":"/content/dam/air-asia/Icons/view.png","loginBtnTxt":"Login","loginLinkUrl":"partner-home","forgetPassTxt":"Forgot your password?","forgetPassLinkUrl":"partner-home","registerHereMsg":"New user?","registerHereLinkUrl":"partner-registration","registerBtnText":"Create a New Partner Account","backgroundImg":"/content/dam/air-asia/home-page/large screen banner image for 1 card.png","continueButton":"Continue","retryButton":"Retry","otpScreenTitle":"Please enter the OTP sent to","otpScreenMsg":"Still no sign of your OTP?","forgetTitle":"Air India Express Partner Password Reset","keyMessage":"Please enter your Air India Express partner ID to receive a temporary password on your registered email address.","loginIDImg":"/content/dam/air-asia/Icons/guide.svg","forgetBtnTxt":"Get OTP","responseMsg":"Temporary password sent to anku*****@airindiaexpress.com. Change your password after logging in.","supportMenu":[{"supportMenuHeading":"FAQs","supportMenuIcon":"/content/dam/air-asia/footer-assets/Ic_FAQs.png","supportMenuLink":null,"supportSubMenu":[{"supportSubMenuName":"Baggage","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#baggage","isCustomJsEnabled":null},{"supportSubMenuName":"In-flight","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#inflight","isCustomJsEnabled":null},{"supportSubMenuName":"Payment & Fees","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#payments","isCustomJsEnabled":null},{"supportSubMenuName":"Special Guests","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#special_guests","isCustomJsEnabled":null},{"supportSubMenuName":"Covid Guidelines","supportSubMenuIcon":null,"supportRedirectionLink":"/faq#covid","isCustomJsEnabled":null},{"supportSubMenuName":"Check-in","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#checkin","isCustomJsEnabled":null},{"supportSubMenuName":"Product & Services","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#products","isCustomJsEnabled":null},{"supportSubMenuName":"Booking","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#booking","isCustomJsEnabled":null},{"supportSubMenuName":"Refund","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#refund","isCustomJsEnabled":null},{"supportSubMenuName":"NeuPass Loyalty Program","supportSubMenuIcon":null,"supportRedirectionLink":"/content/airindiaexpress/en/faq#neuPass","isCustomJsEnabled":null}]},{"supportMenuHeading":"Contact us","supportMenuIcon":"/content/dam/air-asia/footer-assets/Ic_Contact Us.png","supportMenuLink":null,"supportSubMenu":[{"supportSubMenuName":"@AirIndiaX","supportSubMenuIcon":"/content/dam/air-asia/footer-assets/messenger_icon_2x.png","supportRedirectionLink":"https://www.facebook.com/AirIndiaExpressOfficial","isCustomJsEnabled":null},{"supportSubMenuName":"Chat on WhatsApp","supportSubMenuIcon":"/content/dam/air-asia/footer-assets/whatsapp_2x.png","supportRedirectionLink":"http://wa.me/916360012345/?text=Hi","isCustomJsEnabled":null},{"supportSubMenuName":"080-46662222, 080-67662222","supportSubMenuIcon":"/content/dam/air-asia/footer-assets/phone_2x.png","supportRedirectionLink":null,"isCustomJsEnabled":null}]},{"supportMenuHeading":"Retro Claim","supportMenuIcon":"/content/dam/air-asia/footer-assets/Ic_Retro Claim.png","supportMenuLink":"/content/airindiaexpress/en/retro-claim","supportSubMenu":[]}],"paxAgeLimit":[],"menuItems":[{"menuText":"Book & Manage","menuItemLink":"/book-and-manage","menuLinkOpenNewTab":null,"isPopUp":null,"disableMenu":null,"enableLoyaltyMenu":null,"submenuItems":[{"linkLabel":"Book","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Book","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Small Buisness Booking","linkPath":"/book-and-manage/small-business-booking","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Charter Services","linkPath":"/book-and-manage/charter-services","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Flight Schedule","linkPath":"/book-and-manage/flight-schedule","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Manage Booking","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Flight Status","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Check in Online","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Request Trvel Certificate","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]}]},{"menuText":"Add Ons","menuItemLink":"/add-ons","menuLinkOpenNewTab":null,"isPopUp":null,"disableMenu":null,"enableLoyaltyMenu":null,"submenuItems":[{"linkLabel":"Add on Bundles","linkPath":"/add-ons/add-on-bundles","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Cabin Baggage Xtra Carry On","linkPath":"/add-ons/cabin-baggage","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Special Equipment","linkPath":"/add-ons/special-equipment","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"International Connections Baggage","linkPath":"/add-ons/international-connections-baggage","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Blue Ribbon Baggage Insurance","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Hot Meals","linkPath":"/add-ons/hotmeals","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Xtra Seat","linkPath":"/add-ons/xtra-seat","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"AirFlix","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Xpress Ahead","linkPath":"/add-ons/xpress-ahead","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"FlyAhead","linkPath":"/add-ons/flyahead","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"VistaFlex","linkPath":"/add-ons/vistaflex","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"EasiFly","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"FlyPorter","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Lounge","linkPath":"/add-ons/lounge","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Avis","linkPath":"/add-ons/avis","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Travel Insurance","linkPath":"/add-ons/travel-insurance","linkTarget":"_self","subSubmenuItems":[]}]},{"menuText":"Deals","menuItemLink":"/deals","menuLinkOpenNewTab":null,"isPopUp":null,"disableMenu":null,"enableLoyaltyMenu":null,"submenuItems":[{"linkLabel":"Limited Time Offers","linkPath":"/deals/limited-time-offers","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Special Fares Details","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]}]},{"menuText":"Where We Fly","menuItemLink":"/where-we-fly","menuLinkOpenNewTab":null,"isPopUp":null,"disableMenu":null,"enableLoyaltyMenu":null,"submenuItems":[{"linkLabel":"Route Map","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Popular Domestic Flights","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Popular International Flights","linkPath":"#","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Airports","linkPath":"/where-we-fly/airports","linkTarget":"_self","subSubmenuItems":[]}]},{"menuText":"Loyalty","menuItemLink":"/rewards","menuLinkOpenNewTab":null,"isPopUp":null,"disableMenu":null,"enableLoyaltyMenu":null,"submenuItems":[{"linkLabel":"T&Cs","linkPath":"/rewards/terms-and-condition","linkTarget":"_self","subSubmenuItems":[]},{"linkLabel":"Retro Claim","linkPath":"/rewards/retro-claim","linkTarget":"_self","subSubmenuItems":[]}]},{"menuText":"Support","menuItemLink":"/support","menuLinkOpenNewTab":null,"isPopUp":null,"disableMenu":true,"enableLoyaltyMenu":null,"submenuItems":[{"linkLabel":"FAQs","linkPath":"/support/faqs","linkTarget":"_self","subSubmenuItems":[]}]}],"headerSteppersList":[],"supportMenuItems":[{"supportMenuText":"Support","supportMenuImage":null,"supportMenuLink":"/faq","disableSupportMenu":null,"enableLoyaltySupportMenu":null,"subMenu":[]},{"supportMenuText":"NeuPass","supportMenuImage":null,"supportMenuLink":"/loyalty","disableSupportMenu":null,"enableLoyaltySupportMenu":null,"subMenu":[]},{"supportMenuText":"Partners","supportMenuImage":null,"supportMenuLink":"/partner-login","disableSupportMenu":true,"enableLoyaltySupportMenu":null,"subMenu":[]}],"loginModel":{"disableLogin":null,"enableSkyScanner":null,"mandatoryLoginPush":null,"neuPlanId":"NP01","loginRestrictedDomains":null,"welcomeMsg":"Welcome!","welcomeImageMobileApp":null,"mobileLogin":"Mobile Number","emailLogin":"Enter Email","invalidEmailMsg":"Something seems wrong. Check your email address.","loginButtonLabel":"Continue","chooseAccountTitle":"Choose an Account","chooseAccountSubtitle":"To continue to airasia.com","chooseAccountMsg":"To continue, Google will share your name, email address, Language preference, and profile picture with akrasia.com","helloMsg":"Hello!","neuPassBannerLogin":"/content/dam/air-asia/myaccount/Desktop_Signup-Login_NP benefits banner-1.png","tnc":"\u003Cp\u003EBy clicking Activate now, I agree to the \u003Ca style=\"\tcolor: rgb(255,100,35);\r\n\" href=\"/loyalty/terms-and-condition\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ETerms & Conditions.\u003C/a\u003E\u003Cspan\u003E\u003C/span\u003E\u003C/p\u003E\r\n","ctaActivateNow":"Activate Now","cta":"Continue without activation","neuPassPopupBanner":"/content/dam/air-asia/myaccount/Desktop_Congrats pop-up_image.png","popupBannerLwoNP":"/content/dam/air-asia/myaccount/Desktop_Signup-Login_NP benefits banner-2.png","popupBannerLwoNPMobile":"/content/dam/air-asia/myaccount/Mobile_login_carousal-with-redCarpet.png","popupTitle1":"Congratulations!","popupTitle2":"You have activated your NeuPass.","popupDesc":null,"popupButton":"Great!","neuPassBenefits":[{"benefitIcon":"/content/dam/air-asia/myaccount/Ic_Earn-NeuCoins.png","benefitIconMobileApp":null,"benefitLabel":"Earn up to 8 NeuCoins for every ₹100 spent"},{"benefitIcon":"/content/dam/air-asia/myaccount/Ic_FlatDiscount.png","benefitIconMobileApp":null,"benefitLabel":"Flat discount up to ₹250 on every flight"},{"benefitIcon":"/content/dam/air-asia/myaccount/Ic_NoRestrictions.png","benefitIconMobileApp":null,"benefitLabel":"No restrictions when redeeming NeuCoins"},{"benefitIcon":"/content/dam/air-asia/myaccount/Ic_RedCarpet.png","benefitIconMobileApp":null,"benefitLabel":"Free Red Carpet Priority Services"}],"socialButtonList":[{"buttonLabel":"Facebook","icon":"/content/dam/air-asia/login/f_logo_RGB-Blue_100.png","buttonLink":"#"},{"buttonLabel":"Gmail","icon":"/content/dam/air-asia/login/Group 9559.png","buttonLink":"#"},{"buttonLabel":"Google","icon":"/content/dam/air-asia/login/Group 9519.png","buttonLink":"#"},{"buttonLabel":"Phone","icon":"/content/dam/air-asia/login/Group 9562.png","buttonLink":"#"}],"benefitsTitle":"TCP Great Benefits","benefitEnrollButton":"Enroll me for Loyalty Programm.","benefitContinueButton":"Continue without enrolment.","benefitList":[{"benefitText":"Guaranteed ₹100 - ₹250 off every booking","benefitIcon":"/content/dam/air-asia/login/Group 9623.png","benefitIconMobileApp":null},{"benefitText":"Earn up to 8% as Tata Loyalty Points","benefitIcon":"/content/dam/air-asia/login/Group 9622.png","benefitIconMobileApp":null},{"benefitText":"Special Offers & Member only flight deals","benefitIcon":"/content/dam/air-asia/login/Group 9621.png","benefitIconMobileApp":null},{"benefitText":"No blackout /embargo dates","benefitIcon":"/content/dam/air-asia/login/Group 9620.png","benefitIconMobileApp":null},{"benefitText":"Upgrade on your 5th flight","benefitIcon":"/content/dam/air-asia/login/Group 9619.png","benefitIconMobileApp":null},{"benefitText":"Free seats, meals & priority Red Carpet services for top tiers","benefitIcon":"/content/dam/air-asia/login/Group 9618.png","benefitIconMobileApp":null}],"confirmOtpMsg":"Please enter the confirmation code sent to you on","confirmPwdMsg":"Please enter password for","changeLabel":"change","passwordLoginMsg":"Login With Password","otpLoginMsg":"Login With OTP","otpNotRecievedMsg":"Not received your code?","resendOtpMsg":" Resend code","enterOtpMsg":"Enter code sent via SMS.","invalidOtpMsg":"Invalid Entry.","forgotPwdLabel":"Forgot Password","userTermsMsg":"By clicking on Continue, I agree to the \u003Ca style=\"\tcolor: rgb(255,100,35);\r\n\tcursor: pointer;\r\n\" href=\"/privacy-notice\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EPrivacy Policy\u003C/a\u003E and \u003Ca style=\"\tcolor: rgb(255,100,35);\r\n\tcursor: pointer;\r\n\" href=\"/tnc\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ETerms of Service.\u003C/a\u003E","confirmContinueButton":"Continue","registerScreenMsg":"Almost there!","registerTitle":"Title","firstName":"First Name","lastName":"Last Name","dob":"Date of Birth","email":"Email ID","mobile":"Mobile Number","sendCodeMsg":"Send code","registerContinueButton":"Continue","duplicateEmailMessage":"The email ID you entered already exists. Please try again.","duplicateMobileMessage":null,"createPwdMsg":"Create Password.","resetPwdMsg":"Reset Password.","newPwd":"New Password","confirmPwd":"Confirm New Password","maximalDate":"You must be 18 years or above to sign up","pwdContinueButton":"Continue","loyaltyCoins":"NeuCoins","neuPassTitle":"Not a NeuPass member yet?","tncMiniProfile":"\u003Cp\u003EBy clicking Activate now, I agree to the \u003Ca style=\"\tcolor: rgb(255,100,35);\r\n\" href=\"loyalty/terms-and-condition\"\u003ETerms & Conditions.\u003C/a\u003E\u003C/p\u003E\r\n","dobRestrictionMsg":"\u003Cp\u003EOops! NuePass is currently reserved for guests above 18 years. Read our \u003Ca style=\"\tcolor: rgb(255,100,35);\r\n\" href=\"loyalty/terms-and-condition\"\u003ETerms & Conditions.\u003C/a\u003E for more information.\u003C/p\u003E\r\n","neuPassBenefit":"\u003Cp\u003E\u003Ca style=\"\tcolor: rgb(255,100,35);\r\n\tfont-weight: bold;\r\n\" href=\"/content/airindiaexpress/en/loyalty\" target=\"_blank\" rel=\"noopener noreferrer\"\u003Eknow more \u003C/a\u003E\u003C/p\u003E\r\n","loginHeaderTextNew":"Login/Sign-up","loginAsTextNew":"Login as:","enableLoginOneTrustFeature":false,"loginOneTrustConsentIcon":null,"loginOneTrustConsentDesc":null,"passwordTextNew":"Password","otpButtonTextNew":"Get OTP","emailAddressTextNew":"Email Address","loginButtonTextNew":"Login","skipLoginButton":null,"prodIntGSTTitle":null,"prodIntGSTSubtext":null,"isPartnerLoginBtnEnabled":null,"createPartnerAccountTextNew":"Create a new partner account","pwdFormatList":[{"formatCriteria":"Minimum 8 characters"},{"formatCriteria":" No space"},{"formatCriteria":" One Special character"},{"formatCriteria":" Numeric"},{"formatCriteria":" One Upper case alphabet"},{"formatCriteria":"One Lower case alphabet"},{"formatCriteria":"Shouldn’t be same as last one"}],"otpExpiryMsg":"Confirmation code expired!","activateNowBtn":"Activate Now"},"walletBalanceModel":{"walletIcon":null,"pointsSummaryText":null,"pointsSummaryDesc":null,"walletTypeList":[]},"shoppingCartModel":{"cartIcon":"/content/dam/air-asia/shopping-cart/AA_Ic_Shopping cart 22x22px.png","cartTitle":"Shopping Cart","updateFareNote":"Note : Flight fares for your selected journey are now updated.","addonNote":"Note: Click on Add below, to continue selecting your Add-ons","editIcon":"/content/dam/air-asia/shopping-cart/Edit.png","editText":"Edit Guest Details","closeIcon":"/content/dam/air-asia/shopping-cart/Close Icon.png","openIcon":"/content/dam/air-asia/shopping-cart/Open Icon.png","planeIcon":"/content/dam/air-asia/shopping-cart/Plane Icon.png","payButtonText":"Pay Now","payButtonLink":"/guest-information","primaryContact":null,"contactName":null,"contactEmail":null,"contactMobile":null,"onwardJourney":null,"returnJourney":null,"cartAddons":null,"passengerIcons":[],"cartAddonDetails":[],"baggageCards":[],"bannerCards":[],"extraBaggageCards":[],"mealsCards":[],"packsCards":[],"wheelChairTypes":[],"convenienceFee":"350","convenienceNote":"Convenience fee may vary based on the mode of payment.","convenienceFeeRoundTrip":null,"convenienceFeeIX":"0"},"journeyCartModel":{"journeyStartText":"Chennai is just a step away!","continueJourneyText":"Continue where you left off","journeyImage":"/content/dam/air-asia/shopping-cart/Continue Booking .png","continueButtonText":"Let’s Do It","continueButtonLink":"/guest-information"},"emptyCartModel":{"emptyCartImage":"/content/dam/air-asia/shopping-cart/Empty cart.png","headingText":"Your ongoing booking is not available now","description":"Please initiate a fresh booking.","searchButtonText":"Search Flights","searchButtonLink":"/flight-availability"},"loyaltyDetails":{"enableLoyaltyFlag":null,"enableLoyaltyInternationalFlights":null,"nlRedirectionPageLink":null},"currencyModel":{"enableCurrencyConverter":"true","currencyInfoMsg":"Selected currency will be reset after login. You'll be redirected to the home page.","currencyTitle":"Currency","currencyDesc":"Currency can only be changed while selecting your preferred flight in the flight selection page.","invalidCurrencyMsg":null,"currencyDetails":[{"flagIcon":"/content/dam/air-asia/flag/India3x.png","currencyCode":"INR","currencySymbol":"₹","currencyName":"Indian Rupee","isPaymentDisable":null,"currencyConvFee":"0","currencyConvFeeNL":"350","currencyConvFeeIX":"0","currencyConvFeeIXNL":"500","fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/USA3x.png","currencyCode":"USD","currencySymbol":"$","currencyName":"US Dollar","isPaymentDisable":null,"currencyConvFee":"5","currencyConvFeeNL":null,"currencyConvFeeIX":"5","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/UAE3x.png","currencyCode":"AED","currencySymbol":"AED","currencyName":"UAE Dirham","isPaymentDisable":null,"currencyConvFee":"20","currencyConvFeeNL":null,"currencyConvFeeIX":"30","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/Bahrain bhd.png","currencyCode":"BHD","currencySymbol":"BHD","currencyName":"Bahrani Dinar","isPaymentDisable":null,"currencyConvFee":"2","currencyConvFeeNL":null,"currencyConvFeeIX":"3","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/Kuwait kwd.png","currencyCode":"KWD","currencySymbol":"KWD","currencyName":"Kuwait Dinar","isPaymentDisable":null,"currencyConvFee":"2","currencyConvFeeNL":null,"currencyConvFeeIX":"2","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/Flag_Malaysian%20Ringgit.png","currencyCode":"MYR","currencySymbol":"MYR","currencyName":"Malaysian Ringgit","isPaymentDisable":null,"currencyConvFee":"20","currencyConvFeeNL":null,"currencyConvFeeIX":"30","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/Flag_Omani%20Riyal.png","currencyCode":"OMR","currencySymbol":"OMR","currencyName":"Omani Riyal","isPaymentDisable":null,"currencyConvFee":"2","currencyConvFeeNL":null,"currencyConvFeeIX":"3","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/Group 264113x.png","currencyCode":"QAR","currencySymbol":"QAR","currencyName":"Qatari Riyal","isPaymentDisable":null,"currencyConvFee":"20","currencyConvFeeNL":null,"currencyConvFeeIX":"30","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/Flag_Saudi%20Riyal.png","currencyCode":"SAR","currencySymbol":"SAR","currencyName":"Saudi Riyal","isPaymentDisable":null,"currencyConvFee":"20","currencyConvFeeNL":null,"currencyConvFeeIX":"30","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null},{"flagIcon":"/content/dam/air-asia/flag/Singapore3x.png","currencyCode":"SGD","currencySymbol":"SGD","currencyName":"Singapore Dollar","isPaymentDisable":null,"currencyConvFee":"6","currencyConvFeeNL":null,"currencyConvFeeIX":"11","currencyConvFeeIXNL":null,"fareLockFeeI5":null,"fareLockFeeIX":null,"currencyDecimalPrecision":null}]},"appProfileMenuCategory":[],"appIconList":[],"enableAppCookiesSettingFeature":false,"capturingLoyaltyBenefits":{"showProfileAnimation":null,"showLoyaltyBenefits":null,"eligiblePaxforLoyalty":null,"tataNeuPassProfileImg":null,"tataNeuPassProfileText":null,"neuPassActivateIcon":null,"neuPassActivateTitle":null,"neuPassActivateDesc":null,"neuPassActivateBtn":null,"neuPassLoginIcon":null,"neuPassLoginTitle":null,"neuPassLoginDesc":null,"neuPassLoginBtn":null,"flightNeuTextNL":null,"fareNeuTextNL":null,"loginTextFlight":null,"loginTextFare":null,"flightNeuTextLNL":null,"fareNeuTextLNL":null,"activateTextFlight":null,"activateTextFare":null,"flightNeuTextL":null,"fareNeuTextL":null,"successIcon":null,"successInfoText":null,"successInfoTextGuestInfo":null,"errorInfoIcon":null,"errorInfoText":null,"neuPassIcon":null,"activateNeuPassDesc":null,"activateNPIcon":null,"cautionIcon":null,"cautionTextMb":null,"cautionTextMail":null,"cautionTextEmpty":null,"addOnsDiscountTextNL":null,"addOnsDiscountIcon":null,"activateNeuPassBtn":null,"loyaltyTierList":[],"seatMapTextNL":null,"savedOnPaymentLIcon":null,"savedOnPaymentL":null,"youSavedTextL":null,"activateNpPopupTitle":null,"activateNpPopupDesc":null,"activateNpPopupTnc":null,"activateNpPopupConfirmCta":null,"activateNpPopupResendCta1":null,"activateNpPopupResendCta2":null,"seatMapActivateIcon":null},"headerNewModel":[{"firstlabel":"Check-in & Manage","firstlabellink":"home","loginAccess":null,"showExpressPopup":null,"headerNewModelImageMenu":[{"imagemenuAlttext":"Know more","imagemenutext":"Know more","imagemenuweb":"/content/dam/airindiaexpress/header-footer/jan-25/Fly-60-Banner.webp","imagemenuMobile":"/content/dam/airindiaexpress/header-footer/jan-25/Fly-60-Banner.webp","imagemenulink":"/where-we-fly/airports"},{"imagemenuAlttext":"Know more","imagemenutext":"Know more","imagemenuweb":"/content/dam/express/header-final/AIX_Header_Card_Brand_Music.webp","imagemenuMobile":"/content/dam/express/header-final/AIX_Header_Card_Brand_Music.webp","imagemenulink":"/Xpress-vibes"}],"headerNewModelTextMenu":[{"secondlabelmenu":"Check-in","secondlabelmenuLink":"https://www.airindiaexpress.com/checkin-home","viewAllButtonText":null,"viewAllButtonLink":null,"headerNewModelTextSubMenu":[{"thirdlabelMenu":"Check-in Online","thirdlabelMenuLink":"https://www.airindiaexpress.com/checkin-home"},{"thirdlabelMenu":"Flight Status","thirdlabelMenuLink":"https://www.airindiaexpress.com/flight-status"},{"thirdlabelMenu":"Flight Schedule","thirdlabelMenuLink":"https://www.airindiaexpress.com/book-and-manage/flight-schedule"},{"thirdlabelMenu":"Book Flight","thirdlabelMenuLink":"https://www.airindiaexpress.com/book-and-manage/book"},{"thirdlabelMenu":"AIX Connect","thirdlabelMenuLink":"https://connect.airindiaexpress.com/"}]},{"secondlabelmenu":"Manage","secondlabelmenuLink":"https://www.airindiaexpress.com/manage-booking","viewAllButtonText":null,"viewAllButtonLink":null,"headerNewModelTextSubMenu":[{"thirdlabelMenu":"Manage My Booking","thirdlabelMenuLink":"https://www.airindiaexpress.com/manage-booking"},{"thirdlabelMenu":"Request Travel Certificate","thirdlabelMenuLink":"https://www.airindiaexpress.com/travel-certificate"},{"thirdlabelMenu":"Group Booking","thirdlabelMenuLink":"https://www.airindiaexpress.com/book-and-manage/group-booking"}]}]},{"firstlabel":"Products & Services","firstlabellink":"products-and-services","loginAccess":null,"showExpressPopup":null,"headerNewModelImageMenu":[{"imagemenuAlttext":"Meals","imagemenutext":"Know more","imagemenuweb":"/content/dam/express/header-final/Cards_header_v%20copy%203.webp","imagemenuMobile":"/content/dam/express/header-final/Cards_header_v%20copy%203.webp","imagemenulink":"/products-and-services/hotmeals"}],"headerNewModelTextMenu":[{"secondlabelmenu":"Products & Services","secondlabelmenuLink":"/products-and-services","viewAllButtonText":null,"viewAllButtonLink":null,"headerNewModelTextSubMenu":[{"thirdlabelMenu":"SME Booking","thirdlabelMenuLink":"/book-and-manage/sme-booking"},{"thirdlabelMenu":"Charter Services","thirdlabelMenuLink":"https://www.airindiaexpress.com/book-and-manage/charter-services"},{"thirdlabelMenu":"Group Booking","thirdlabelMenuLink":"/book-and-manage/group-booking"},{"thirdlabelMenu":"Baggage ","thirdlabelMenuLink":"/products-and-services?selectedtab=baggage"},{"thirdlabelMenu":"Inflight Services","thirdlabelMenuLink":"/products-and-services?selectedtab=inflight-services"}]},{"secondlabelmenu":null,"secondlabelmenuLink":null,"viewAllButtonText":null,"viewAllButtonLink":null,"headerNewModelTextSubMenu":[{"thirdlabelMenu":"Xpress Journey","thirdlabelMenuLink":"/products-and-services?selectedtab=xpress-journey"},{"thirdlabelMenu":"Advertise With Us","thirdlabelMenuLink":"/advertise-with-us"},{"thirdlabelMenu":"Travel Essentials","thirdlabelMenuLink":"/products-and-services?selectedtab=travel-essentials"}]}]},{"firstlabel":"Network & Tariff","firstlabellink":"https://flights.airindiaexpress.com/en/","loginAccess":null,"showExpressPopup":null,"headerNewModelImageMenu":[{"imagemenuAlttext":"Airports","imagemenutext":"Know more","imagemenuweb":"/content/dam/airindiaexpress/header-footer/jan-25/Fly-60-Banner.webp","imagemenuMobile":"/content/dam/airindiaexpress/header-footer/jan-25/Fly-60-Banner.webp","imagemenulink":"/where-we-fly/airports"}],"headerNewModelTextMenu":[{"secondlabelmenu":"Where We Fly","secondlabelmenuLink":"https://flights.airindiaexpress.com/en/","viewAllButtonText":null,"viewAllButtonLink":null,"headerNewModelTextSubMenu":[{"thirdlabelMenu":"Airports","thirdlabelMenuLink":"/where-we-fly/airports"},{"thirdlabelMenu":"Domestic Fares/Tariff","thirdlabelMenuLink":"/content/dam/airindiaexpress/documents/Air_India_Express_Tariff_Sheet.pdf"},{"thirdlabelMenu":"Partnerships & Alliances","thirdlabelMenuLink":"https://www.airindiaexpress.com/partnerships-and-alliances"}]},{"secondlabelmenu":"Domestic Flights","secondlabelmenuLink":"#","viewAllButtonText":"View All","viewAllButtonLink":"https://flights.airindiaexpress.com/en-in/domestic-flights","headerNewModelTextSubMenu":[{"thirdlabelMenu":"Hyderabad - Bengaluru","thirdlabelMenuLink":"https://flights.airindiaexpress.com/en-in/hyderabad-to-bengaluru-flights"},{"thirdlabelMenu":"Bengaluru - Pune","thirdlabelMenuLink":"https://flights.airindiaexpress.com/en-in/bengaluru-to-pune-flights"},{"thirdlabelMenu":"Ranchi - Bengaluru","thirdlabelMenuLink":"https://flights.airindiaexpress.com/en-in/ranchi-to-bengaluru-flights"},{"thirdlabelMenu":"Bengaluru - Chennai","thirdlabelMenuLink":"https://flights.airindiaexpress.com/en-in/bengaluru-to-chennai-flights"}]},{"secondlabelmenu":"International Flights","secondlabelmenuLink":"#","viewAllButtonText":"View All","viewAllButtonLink":"https://flights.airindiaexpress.com/en-in/international-flights","headerNewModelTextSubMenu":[{"thirdlabelMenu":"Dubai - Mangaluru","thirdlabelMenuLink":"https://flights.airindiaexpress.com/en-ae/dubai-to-mangaluru-flights"},{"thirdlabelMenu":" Dubai - Tiruchirappalli","thirdlabelMenuLink":"https://flights.airindiaexpress.com/en-ae/dubai-to-tiruchirappalli-flights"},{"thirdlabelMenu":" Mangaluru - Dubai","thirdlabelMenuLink":"https://flights.airindiaexpress.com/en-in/Mangaluru-to-Dubai-flights"},{"thirdlabelMenu":"Kozhikode - Dubai","thirdlabelMenuLink":"https://flights.airindiaexpress.com/en-in/kozhikode-to-dubai-flights"}]}]},{"firstlabel":"Loyalty & Deals","firstlabellink":"https://www.airindiaexpress.com/loyalty","loginAccess":null,"showExpressPopup":null,"headerNewModelImageMenu":[{"imagemenuAlttext":"Defence","imagemenutext":"Know more","imagemenuweb":"/content/dam/express/header-final/AIX_Header_Card_Deal_Defence.webp","imagemenuMobile":"/content/dam/express/header-final/Cards_Header_Family_Fare.webp","imagemenulink":"/deals/defence"},{"imagemenuAlttext":"Sr. Citizen","imagemenutext":"Know more","imagemenuweb":"/content/dam/express/header-final/Cards_Header_Sen_Citizen.webp","imagemenuMobile":"/content/dam/express/header-final/Cards_Header_Sen_Citizen.webp","imagemenulink":"/deals/senior-citizen"}],"headerNewModelTextMenu":[{"secondlabelmenu":"Loyalty","secondlabelmenuLink":"https://www.airindiaexpress.com/loyalty","viewAllButtonText":null,"viewAllButtonLink":null,"headerNewModelTextSubMenu":[{"thirdlabelMenu":"Tata NeuPass","thirdlabelMenuLink":"https://www.airindiaexpress.com/loyalty"},{"thirdlabelMenu":"Maharaja Club","thirdlabelMenuLink":"https://www.airindiaexpress.com/support/faqs/maharaja-club#Dom"}]},{"secondlabelmenu":"Deals","secondlabelmenuLink":"/deals","viewAllButtonText":null,"viewAllButtonLink":null,"headerNewModelTextSubMenu":[{"thirdlabelMenu":"Limited-Time Offers","thirdlabelMenuLink":"https://www.airindiaexpress.com/deals?tab=limitedOffers"},{"thirdlabelMenu":"Special Fares","thirdlabelMenuLink":"https://www.airindiaexpress.com/deals?tab=specialOffers"}]}]},{"firstlabel":"Support","firstlabellink":"support","loginAccess":null,"showExpressPopup":null,"headerNewModelImageMenu":[{"imagemenuAlttext":"chat-with-tia","imagemenutext":"+91 6360012345","imagemenuweb":"/content/dam/express/header-final/Cards_Header_Tia.webp","imagemenuMobile":"/content/dam/express/header-final/Cards_Header_Tia.webp","imagemenulink":"/chatwithtia"},{"imagemenuAlttext":"contact-channels","imagemenutext":"Know more","imagemenuweb":"/content/dam/express/header-final/Cards_Header_Contact_Channel.webp","imagemenuMobile":"/content/dam/express/header-final/Cards_Header_Contact_Channel.webp","imagemenulink":"https://www.airindiaexpress.com/support"},{"imagemenuAlttext":"FAQs","imagemenutext":"FAQs","imagemenuweb":"/content/dam/express/header-final/AIX_Header_Card_Support_FAQs.webp","imagemenuMobile":"/content/dam/express/header-final/AIX_Header_Card_Support_FAQs.webp","imagemenulink":"https://www.airindiaexpress.com/support/faqs"}],"headerNewModelTextMenu":[{"secondlabelmenu":"Support","secondlabelmenuLink":"/support","viewAllButtonText":null,"viewAllButtonLink":null,"headerNewModelTextSubMenu":[{"thirdlabelMenu":"FAQs","thirdlabelMenuLink":"/support/faqs"},{"thirdlabelMenu":"Health and Medical Assistance","thirdlabelMenuLink":"/health-medical-assistance"}]}]}],":type":"air-asia/components/content/common/header"},"responsivegrid":{"columnClassNames":{"image":"aem-GridColumn aem-GridColumn--default--12","breadcrumb_component":"aem-GridColumn aem-GridColumn--default--12","tabaccordion_compone_1004077071":"aem-GridColumn aem-GridColumn--default--12"},"gridClassNames":"aem-Grid aem-Grid--12 aem-Grid--default--12","columnCount":12,":items":{"image":{"backgroundImg":"/content/dam/express/faq/final-banner/FAQ_SpecialGuests_banner.webp","mobileBackgroundImg":"/content/dam/express/faq/final-banner/FAQ_SpecialGuests_MOBI_banner.webp","appBackgroundImg":"/content/dam/express/faq/final-banner/FAQ_SpecialGuests_MOBI_banner.webp",":type":"air-asia/components/content/image"},"breadcrumb_component":{"accordionList":[{"text":"Home","url":"/home","openInNewTab":null},{"text":"Support","url":"/support","openInNewTab":null},{"text":"FAQs","url":"/support/faqs","openInNewTab":null},{"text":"Special Guests","url":"/support/faqs/special-guests","openInNewTab":null}],"breadcrumbList":[],"isHavingFSC":false,":type":"air-asia/components/content/breadcrumb-component"},"tabaccordion_compone_1004077071":{"pageHeadingAboveTab":"Special Guests","tabDataItems":[{"tabHeading":"Domestic","tabId":"Dom","accordionDataItems":[{"accordionHeading":"Does the parent or guardian remain at the airport until the flight has departed? ","accordionId":"one","accordionRichText":"\u003Cp\u003EYes, they can leave the airport once the flight takes off.\u003C/p\u003E\r\n"},{"accordionHeading":"Is unaccompanied minor accepted on a connecting flight? ","accordionId":"two","accordionRichText":"\u003Cp\u003ENo, UM is only available on Direct and VIA flights\u003C/p\u003E\r\n"},{"accordionHeading":"What formalities do I need to complete for the unaccompanied minor travel?","accordionId":"three","accordionRichText":"\u003Cp\u003EParents or guardians need to duly fill and sign up 04-05 sets (depending on the flight type) of copies of the UM form and bring along with them (Form can be downloaded from the website) at the Airport ticketing counters on the date of their departure. The name and contact numbers of the parent or guardian (above the age of 18) shall be mentioned who will meet and take the handover of the unaccompanied minor at the point of arrival.\u003C/p\u003E\r\n"},{"accordionHeading":"What kind of assistance or service will be provided to the unaccompanied minor during their travel? ","accordionId":"four","accordionRichText":"\u003Cul\u003E\r\n\u003Cli\u003EDuring Departure\u003C/li\u003E\r\n\u003Cp\u003EA staff member will escort the child right from the Airport entry to the aircraft completing all the check in/boarding formalities uptill the aircraft from where our cabin crew will then take care of UM.\u003C/p\u003E\r\n\u003Cli\u003EOn Board\u003C/li\u003E\r\n\u003Cp\u003EDuring the flight, our cabin crew will keep an eye on the child and will take care that they have everything they need. The child will be entitled for a complimentary hot meal, only if it is pre-booked, else Pre Book meals will be the only catered and no option of meal purchase service or meal selection to the UM shall be provided onboard so as to avoid an unwanted situation arising due to any possible food allergies.\u003C/p\u003E\r\n\u003Cli\u003EOn Arrival\u003C/li\u003E\r\n\u003Cp\u003EOn the flight arrivals, our ground staff will accompany and assist the UM right from the landing till the see off at the arrivals, assisting through the airport arrivals process. Parents/Guardian are requested to be available at the arrivals at least 30 mins prior arrival of the flight to receive the child.\u003C/p\u003E\r\n\u003C/ul\u003E\r\n"},{"accordionHeading":"What shall be the reporting time for an unaccompanied minor at the airport? ","accordionId":"five","accordionRichText":"\u003Cp\u003EUnaccompanied minors must report at the airport ticketing counters with their parent/guardian at least 2 hours prior to the scheduled departure of their domestic flight and 4 hours prior to the scheduled departure of their International flight .\u003C/p\u003E\r\n"},{"accordionHeading":"What is UMNR or Unaccompanied minor?","accordionId":"six","accordionRichText":"\u003Cp\u003EGuests with age above five (5) years and upto the age of twelve (12) years traveling alone without any adult accompanying them.\u003C/p\u003E\r\n"},{"accordionHeading":"Will the photo Identity proof be required for the child, parent and guardian? ","accordionId":"seven","accordionRichText":"\u003Cp\u003EYes, Valid photo ID for both the unaccompanied minor and the parent/guardian at departures as well as of the parent/guardian at arrivals will be required for verification purposes at the Airport.\u003C/p\u003E\r\n"},{"accordionHeading":"How do I travel with an infant or a child on Air India Express flights?","accordionId":"eight","accordionRichText":"\u003Cp\u003EIf you’ve already booked your flight and need to add an infant (a child under 2 years old), you must update your booking to include them. An infant fee will apply, as outlined in \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees & Charges\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cp\u003EPlease note that each flight has a limited number of infant life vests, so we can only accommodate a certain number of infants per flight. To ensure availability, we recommend booking as early as possible.\u003C/p\u003E\r\n\u003Cp\u003EImportant: At the airport, you must present a birth certificate to verify the infant’s age. If a birth certificate is not available, an alternative document showing the date of birth such as a hospital discharge summary will be accepted.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there any baggage allowance for infants?","accordionId":"nine","accordionRichText":"\u003Cp\u003EFor bookings made for infants, 10 kg of check-in baggage is permitted. However, this additional 10 kg must be included within the check-in baggage of the accompanying adult and cannot be carried as a separate bag.\u003C/p\u003E\r\n\u003Cp\u003EBaby strollers, buggies, or prams may be checked in free of charge, provided they are being used by the infant or child who is travelling. If not associated with a travelling infant/child, standard baggage rules apply and pre-booking may be required.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the policy on usage of baby strollers?","accordionId":"ten","accordionRichText":"\u003Cp\u003EBaby strollers/buggies/prams can be used till the boarding gate before they are checked into the aircraft hold. Depending on the airport you arrive at, the strollers/buggies/prams can either be made available at the bottom of the steps, outside the aircraft door, or at the baggage carousel. Pocket baby strollers or foldable baby strollers are allowed as cabin baggage as long as it is within our cabin baggage policy.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I use a child car seat and child restraint system onboard?","accordionId":"eleven","accordionRichText":"\u003Cp\u003EIf you do plan to use a car seat, you can carry your child's car seat/additional postural support onboard our flight, according to our approved specifications (\u003Ca href=\"/support/faqs\" target=\"_self\"\u003Ehttps://www.airindiaexpress.in/faq\u003C/a\u003E) for child restraint device.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the seating arrangement for infants?","accordionId":"twelve","accordionRichText":"\u003Cp\u003EAll infants (under two years) are allowed to travel on the adult's lap. Only one infant is allowed for one adult. No perambulators are allowed onboard the aircraft. Limited infant seat belts are available and the cabin crew onboard will distribute them.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring food for my infant onboard?","accordionId":"thirteen","accordionRichText":"\u003Cp\u003EYes. If you are travelling with an infant, please bring enough baby food and supplies. Our crew are not equipped to heat baby bottles/food.\u003C/p\u003E\r\n"},{"accordionHeading":"Are there changing tables onboard Air India Express flights?","accordionId":"fourteen","accordionRichText":"\u003Cp\u003EChanging tables are available in all our aircraft lavatories.\u003C/p\u003E\r\n"},{"accordionHeading":"What are some tips to keep in mind when travelling with children on our flights?","accordionId":"fifteen","accordionRichText":"\u003Cp\u003EWe recommend,\u003C/p\u003E\r\n\u003Cp\u003EBringing a selection of items, such as small toys, colouring books, storybooks, or a tablet with downloaded videos or age-appropriate apps, to keep your child engaged during the flight.\u003C/p\u003E\r\n\u003Cp\u003EGiving your child something to eat or drink when the plane is taking off and landing may help relieve ear pain caused by the cabin pressure adjusting to the altitude.\u003C/p\u003E\r\n\u003Cp\u003EMaking sure to bring enough food, diapers and other supplies to last through your time at the airport and in-flight.\u003C/p\u003E\r\n"},{"accordionHeading":"Are children allowed to travel alone?","accordionId":"sixteen","accordionRichText":"\u003Cp\u003EChildren below the age of 5 years on the day of departure are not allowed to travel alone. They must be accompanied by an adult who is at least 18 years or older (on the day of departure). Children must be seated next to the accompanying adult with whom they are travelling. Children between 5 to 12years can travel alone under UMNR and childern between 12 to 18 years can travel alone under YPTA.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the policy on Young Passengers Travelling Alone (YPTA)?","accordionId":"eighteen","accordionRichText":"\u003Cp\u003EChildren between 12–16 years are considered as Young Passengers Travelling Alone (YPTA). All YPTAs will be accepted for boarding only after a parent/guardian signs the release and indemnity form for acceptance of YPTA (available at the check-in counter). The parent/guardian must remain at the airport till the flight has departed. This is to ensure that no YPTA is left unattended in the event of a flight cancellation or delay. Kindly note that a pre-boarding or meet-and-assist service will be provided only if the parent/guardian requests it.\u003C/p\u003E\r\n\u003Cp\u003EA YPTA is not considered an adult and cannot accompany a child under 12 years.\u003C/p\u003E\r\n\u003Cp\u003EGuests under the age of 18 years but between 16–17 years may travel without completing any forms and will be treated as adults. However, they cannot accompany a child under 12 years of age.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my own oxygen device or other medical equipment onboard?","accordionId":"nineteen","accordionRichText":"\u003Cp\u003EPortable medical electronic devices can be used during all phases of flight provided it does not interfere with the aircraft electrical, navigational, communication equipment nor does it pose any safety hazard to guests, the aircraft, and the cabin occupants.\u003C/p\u003E\r\n\u003Cp\u003EThe following are allowed on our flights\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EMobility aids and devices that have no battery (for example, canes or walking frames) are allowed as cabin baggage.\u003C/li\u003E\r\n\u003Cli\u003EMobility devices with batteries\u003C/li\u003E\r\n\u003Cli\u003ECPAP machines and POC are allowed but are subject to batteries satisfying certain criteria.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EThe following are not allowed on our flights:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EGuests who need medical oxygen during the flight.\u003C/li\u003E\r\n\u003Cli\u003EWe won't be able to accept guests requiring a continuous flow of oxygen during the flight. Oxygen supplies (cylinders/bottles), medical equipment or devices are not permitted onboard. Guests with medical conditions that need special assistance including those that may require administering or carrying medication/syringes onboard are requested to contact us via our live chat or our support team 48 hours before the scheduled flight departure date to make a prior arrangement for the type of special assistance required. As security screening at airports is outside our control, guests must carry a doctor's letter at all times confirming the need to carry such items/devices onboard the aircraft. If you need to bring other medical equipment or devices onboard, please contact us at least 48 hours prior to departure via 'Support' or alternatively, walk into our travel service centres.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"},{"accordionHeading":"Is there a special fare for Students?","accordionId":"twenty","accordionRichText":"\u003Cp\u003EYes, we provide special fares for students, which entitles you to a discount of up to 6% on our base fare and a total baggage allowance of 25 kg. A valid school/ university student ID is mandatory and will have to be presented at the time of check-in for verification. \u003C/p\u003E\r\n"},{"accordionHeading":"Can I take a child's car seat onboard the aircraft?","accordionId":"twentyone","accordionRichText":"\u003Cp\u003EGuests can carry a child's car seat / additional postural support (child restraint device) onboard the aircraft, according to our approved specifications. An extra seat must be purchased for the child restraint device.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must have a proper and well-defined shell (e.g. plastic frame) where the under-structure is securely attached showing no signs of damage. It must be designed to carry a child between six months and three years, up to 18 kg in body weight.\u003C/p\u003E\r\n\u003Cp\u003EThe design of the restraint device should be such that a child can easily and quickly be secured in or removed from. The restraint device must not be placed at any emergency exit rows and must be forward-facing.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must ideally occupy a window seat position and the accompanying adult must occupy the seat next to the infant.\u003C/p\u003E\r\n\u003Cp\u003EOnly one restraint device is allowed to be placed in a row of three seats and must be firmly secured by means of the adult seat belt on which it rests.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must not be installed with the aircraft seat belt over the child and the device itself.\u003C/p\u003E\r\n\u003Cp\u003EThe infant must be secured in the restraint device with the seat upright during take-off, landing, turbulence, and whenever the 'fasten seatbelt' sign is on.\u003C/p\u003E\r\n\u003Cp\u003EDuring the safety briefing for priority guests, flight attendants will brief the parent/guardian that in the event of an evacuation, only the infant is to be taken off the seat.\u003C/p\u003E\r\n\u003Cp\u003EShould a car seat be used for an infant, the adult must pay for the seat upon which the car seat would be placed upon. Booster type child restraint devices are not permitted for use on our domestic network flights at any given time.\u003C/p\u003E\r\n"},{"accordionHeading":"What are the approved specifications for a child restraint device?","accordionId":"twentytwo","accordionRichText":"\u003Cp\u003EThe restraint device must have a proper and well-defined shell (e.g. plastic frame) where the under-structure is securely attached showing no signs of damage. It must be designed to carry a child between six months and three years, up to 18 kg in body weight.\u003C/p\u003E\r\n\u003Cp\u003EThe design of the restraint device should be such that a child can easily and quickly be secured in or removed from. The restraint device must not be placed at any emergency exit rows and must be forward facing.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must ideally occupy a window seat position and the accompanying adult must occupy the seat next to the infant.\u003C/p\u003E\r\n\u003Cp\u003EOnly one restraint device is allowed to be placed in a row of three seats and must be firmly secured by means of the adult seat belt on which it rests.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must not be installed with the aircraft seat belt over the child and the device itself.\u003C/p\u003E\r\n\u003Cp\u003EThe infant must be secured in the restraint device with the seat upright during take-off, landing, turbulence, and whenever the 'fasten seatbelt' sign is on.\u003C/p\u003E\r\n\u003Cp\u003EDuring the safety briefing for priority guests, flight attendants will brief the parent / guardian that in the event of an evacuation, only the infant is to be taken off the seat.\u003C/p\u003E\r\n\u003Cp\u003EShould a car seat be used for an infant, the adult must pay for the seat on which the car seat would be placed upon. Booster type child restraint devices are not permitted for use on our domestic network flights at any given time.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I take baby formula / food in my cabin baggage?","accordionId":"twentythree","accordionRichText":"\u003Cp\u003EYes. However, you are only permitted to bring a sufficient amount for the duration of the flight. Please take note of the restrictions imposed on liquids, gels, and aerosols by the airport authorities. Kindly be advised that the airline has no restrictions on carrying breast milk. However different airports have different levels of security screening and it will be solely up to the security officer to allow or restrict the guest. It would be advisable to express breast milk inside the departure lounge.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I travel if I have a minor case of an infectious disease / skin condition?","accordionId":"twentyfour","accordionRichText":"\u003Cp\u003EYou may travel if you have a medical certificate or doctor’s letter confirming you are fit to fly. Please be advised that the provided medical certificate must not be dated more than seven calendar days from the date of travel and you are also required to sign a Limited Liability Statement upon check-in confirming that you are fit to travel.\u003C/p\u003E\r\n\u003Cp\u003EIllness: Chicken Pox\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after the rash first appeared, provided the spots are scabbed over\u003C/p\u003E\r\n\u003Cp\u003EIllness: Measles\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after the rash first appeared\u003C/p\u003E\r\n\u003Cp\u003EIllness: Mumps\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after the swelling first started\u003C/p\u003E\r\n\u003Cp\u003EIllness: Rubella\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after the rash first appeared\u003C/p\u003E\r\n\u003Cp\u003EIllness: Tuberculosis\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? If a medical certificate proves that the guest is not infectious\u003C/p\u003E\r\n\u003Cp\u003EIllness: Whooping Cough\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after starting an antibiotic treatment or three weeks after the onset of symptoms if not treated.\u003C/p\u003E\r\n\u003Cp\u003EAirline reserves the right to permit guests with medical conditions that may deteriorate during the journey. We have the right to refuse service for guests who we feel may not be fit to travel. If there are concerns or indications that a passenger may have an infectious disease or skin problem, the airline may insist on further medical clearance.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I travel with my infant on my lap?","accordionId":"twentyfive","accordionRichText":"\u003Cp\u003EYes. An infant (less than two years) can travel provided he/she sits on the adult's lap. Only one infant is allowed onboard for one adult. No perambulators are allowed onboard the aircraft.\u003C/p\u003E\r\n"},{"accordionHeading":"I am disabled, blind/visually impaired/have reduced mobility. Do I need to travel with a companion?","accordionId":"twentysix","accordionRichText":"\u003Cp\u003EGenerally, we would prefer an able-bodied person to accompany you. However, you can travel unaccompanied if you are able to do the following by yourself.\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EFasten/unfasten the seat belt, support yourself, and reach an emergency exit unaided.\u003C/li\u003E\r\n\u003Cli\u003ERetrieve and fit a life jacket.\u003C/li\u003E\r\n\u003Cli\u003EWear an oxygen mask without assistance.\u003C/li\u003E\r\n\u003Cli\u003E Able to understand the safety briefing and any advice or instructions given by the crew.\u003C/li\u003E\r\n\u003Cli\u003EUse the toilet.\u003C/li\u003E\r\n\u003Cli\u003EFeed yourself.\u003C/li\u003E\r\n\u003Cli\u003EAdminister your own medicines and medical procedure.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"},{"accordionHeading":"Can I still fly if I have a medical condition?","accordionId":"twentyseven","accordionRichText":"\u003Cp\u003EWe understand that unexpected situations often arise involving illnesses or medical procedures that can disrupt travel plans. A guest with a medical condition/illness is required to produce,\u003C/p\u003E\r\n\u003Cp\u003EA valid medical certificate confirming that the guest is fit to travel and should be dated not more than seven calendar days before the date of travel unless otherwise determined by us.\u003C/p\u003E\r\n\u003Cp\u003EYou are required to sign a Limited Liability Statement upon check-in confirming that he/she is fit to travel.\u003C/p\u003E\r\n\u003Cp\u003EIf you do not wish to fly due to serious illnesses or medical conditions, or need more information, please contact our customer support.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a minimum time period before a newborn baby and mother are allowed to travel?","accordionId":"twentyeight","accordionRichText":"\u003Cp\u003EYes, there is. For safety reasons, the baby must be at least nine days old (on the date of travel for the first outbound flight). However, we may, in our absolute discretion decide to allow carriage if it is expressly sanctioned in writing by a medical practitioner or the relevant authorities subject to the parent signing a Limited Liability Statement. As for the mother, her carriage is subject to submission of a doctor's certificate on her fitness to fly post-pregnancy. It is the duty of the mother to inform us of her condition at the point of check-in. We reserve the right to procure a Limited Liability Statement in this situation before allowing carriage.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there any limit on the number of infants onboard a flight?","accordionId":"twentynine","accordionRichText":"\u003Cp\u003EWe at our domestic network flights limit the number of infants allowed on each flight as we carry a certain number of infant life vests onboard. This is to ensure the safety of every adult, child, or infant guest in a rare case of emergency. Currently a maximum of 14 infants are allowed on each flight.\u003C/p\u003E\r\n"},{"accordionHeading":"What medical conditions/illnesses don't require proof of medical certificate for me to fly?","accordionId":"thirty","accordionRichText":"\u003Cp\u003EYou don't need to show a medical certificate for any of the medical conditions/illnesses listed below provided that,\u003C/p\u003E\r\n\u003Cp\u003EIt has occurred more than three months prior to the applicable flight departure date.\u003C/p\u003E\r\n\u003Cp\u003EYou are stable and generally feel well.\u003C/p\u003E\r\n\u003Cp\u003EYou do not require an additional oxygen supply during the flight.\u003C/p\u003E\r\n\u003Cp\u003EThe list of medical conditions/illnesses include, but are not limited to:\u003C/p\u003E\r\n\u003Cp\u003EParalysis\u003C/p\u003E\r\n\u003Cp\u003EMotor neurone disease\u003C/p\u003E\r\n\u003Cp\u003EMultiple sclerosis\u003C/p\u003E\r\n\u003Cp\u003EParkinson's\u003C/p\u003E\r\n\u003Cp\u003EFood allergies\u003C/p\u003E\r\n\u003Cp\u003EHigh blood pressure or cholesterol\u003C/p\u003E\r\n\u003Cp\u003EDiabetes\u003C/p\u003E\r\n\u003Cp\u003EBlood disorders (such as anaemia, provided no oxygen is required)\u003C/p\u003E\r\n\u003Cp\u003EEpilepsy (only if you have not had a seizure 24 hours prior to your flight departure time)\u003C/p\u003E\r\n\u003Cp\u003EArthritis\u003C/p\u003E\r\n\u003Cp\u003EInsect bites\u003C/p\u003E\r\n\u003Cp\u003EMinor injuries (toe and finger injuries, twisted ankle, pulled muscles or small cuts)\u003C/p\u003E\r\n\u003Cp\u003ESunburn\u003C/p\u003E\r\n\u003Cp\u003EHepatitis B or C\u003C/p\u003E\r\n\u003Cp\u003EDengue fever\u003C/p\u003E\r\n\u003Cp\u003EViral meningitis\u003C/p\u003E\r\n\u003Cp\u003EMalaria\u003C/p\u003E\r\n\u003Cp\u003ECholera (as long as the symptoms have settled, you are well enough to travel and the public health authority in the destination country allows travel)\u003C/p\u003E\r\n\u003Cp\u003EHepatitis A (as long as you feel well enough to travel)\u003C/p\u003E\r\n\u003Cp\u003EShingles (as long as the rash is not weeping or is covered)\u003C/p\u003E\r\n\u003Cp\u003EYellow fever (as long as you feel well enough to travel and the public authority in the destination country allows travel)\u003C/p\u003E\r\n\u003Cp\u003EFlu (as long as the symptoms have settled)\u003C/p\u003E\r\n\u003Cp\u003EHistory of heart attacks\u003C/p\u003E\r\n\u003Cp\u003EAngioplasty\u003C/p\u003E\r\n\u003Cp\u003EDeep vein thrombosis (DVT) or pulmonary embolism (PE)\u003C/p\u003E\r\n\u003Cp\u003EStroke (CVA) or head injury\u003C/p\u003E\r\n\u003Cp\u003ESurgery (heart, chest, or abdomen)\u003C/p\u003E\r\n\u003Cp\u003EJoint replacement or amputation\u003C/p\u003E\r\n"},{"accordionHeading":"What if I have developed a medical condition while travelling? Can I still get on my return flight?","accordionId":"thirtyone","accordionRichText":"\u003Cp\u003EOur Terms and Conditions of Carriage still apply and you will need to obtain a medical certificate and sign a Limited Liability Statement upon check-in.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I fly if I'm pregnant?","accordionId":"thirtytwo","accordionRichText":"\u003Cp\u003EYour safety and wellbeing are of utmost importance to us. If you're pregnant or are travelling with a pregnant guest, please take note of the following recommendations and terms & conditions:\u003C/p\u003E\r\n\u003Cp\u003ERecommendations:\u003C/p\u003E\r\n\u003Cp\u003EWe recommend that you consult your doctor before travelling at any stage of pregnancy.\u003C/p\u003E\r\n\u003Cp\u003Elay it safe by getting a letter from your healthcare provider.\u003C/p\u003E\r\n\u003Cp\u003EYou shouldn't take a flight if your pregnancy is considered high-risk.\u003C/p\u003E\r\n\u003Cp\u003EFor your return, please take your due date into consideration.\u003C/p\u003E\r\n\u003Cp\u003EBefore you plan a flight, please consider your comfort for the flight as the seat width may not be comfortable.\u003C/p\u003E\r\n\u003Cp\u003EImportant – Terms & Conditions:\u003C/p\u003E\r\n\u003Cp\u003EIt is the responsibility of pregnant guests to advise us on the stage of their pregnancy at the point of booking a seat and at the check-in counter. Our carriage of pregnant guests is subject to the following conditions:\u003C/p\u003E\r\n\u003Cp\u003ENORMAL PREGNANCY\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPregnancy up to 32 weeks (inclusive): No fit to fly certificate required, however documentation supporting gestational age as less than 32 weeks on date of travel.\u003C/li\u003E\r\n\u003Cli\u003EPregnancy between 32 weeks to 34 weeks (inclusive): Medical Certificate from the Treating Obstetrician required. Medical Certificate shall specify the following:\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E(i) “Fit to fly”\u003C/p\u003E\r\n\u003Cp\u003E(ii) Gestational Age or Expected date of delivery (EDD)\u003C/p\u003E\r\n\u003Cp\u003E(iii) No complications.\u003C/p\u003E\r\n\u003Cp\u003EIn case of only (i) & (iii) mentioned check the following to establish gestational age/ EDD :- i) Ultrasound Report\u003C/p\u003E\r\n\u003Cp\u003E(ii) Antenatal File\u003C/p\u003E\r\n\u003Cp\u003EMedical Certificate shall not be earlier than 3 days from the date of start of journey\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPregnancy of 35 weeks and above: Carriage not permitted\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EMULTIPLE/COMPLICATED PREGNANCY:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPregnancy up to 28 weeks (inclusive): No fit to fly certificate required, however documentation supporting gestational age as less than 28 weeks on date of travel.\u003C/li\u003E\r\n\u003Cli\u003EPregnancy between 28 weeks to 32 weeks (inclusive): Medical Certificate from the Treating Obstetrician required. Medical Certificate shall specify the following:\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E(i) “Fit to fly”\u003C/p\u003E\r\n\u003Cp\u003E(ii) Gestational Age or Expected date of delivery (EDD)\u003C/p\u003E\r\n\u003Cp\u003E(iii) No complications.\u003C/p\u003E\r\n\u003Cp\u003EIn case of only (i) & (iii) mentioned check the following to establish gestational age/ EDD :- i) Ultrasound Report\u003C/p\u003E\r\n\u003Cp\u003E(ii) Antenatal File\u003C/p\u003E\r\n\u003Cp\u003EMedical Certificate shall not be earlier than 3 days from the date of start of journey\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPregnancy of 32 weeks and above: Carriage not permitted\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"},{"accordionHeading":"When is an infant fee charged?","accordionId":"thirtythree","accordionRichText":"\u003Cp\u003EOn the day of departure, if the child is under the age of two years or 24 months, then the child would be deemed as an infant. If you wish to travel with an infant on our flight, you will be charged an infant fee as given in the fee breakdown. If there is a flight change and the infant has reached the age of two years on the outbound flight, then a seat will have to be purchased. Any child aged two years or older will be charged with the prevailing fare and must occupy a separate seat.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I cancel my flight due to a medical condition / illness?","accordionId":"thirtyfour","accordionRichText":"\u003Cp\u003EIf you are unfit to travel due to serious illness, a medical condition, or a procedure (any kind of hospitalization), a refund will be offered to you. Please submit the following documents to our customer support team.\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003EValid medical document from reputed hospital with doctor’s seal and signature along with Lab reports.\u003C/li\u003E\r\n\u003Cli\u003EThe medical document must contain information about the nature of the illness and the recovery period.\u003C/li\u003E\r\n\u003Cli\u003ERelationship proof if multiple guests are traveling in the same booking number.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003Cp\u003EIf you are unable to travel due to a serious illness/medical condition of an immediate family member, a refund will be offered in the form of a voucher. Please submit a copy of valid medical documents (as mentioned above) as well as proof of relationship (marriage certificate, ration card, etc.) to our customer support team.\u003C/p\u003E\r\n\u003Cp\u003EFor COVID-related cases, only RT-PCR reports from ICMR-approved labs will be accepted as medical proof.\u003C/p\u003E\r\n\u003Cp\u003EIf you are unable to travel due to the demise of an immediate family member, a refund will be offered. Please submit a copy of the death certificate as well as proof of relationship (marriage certificate, ration card, etc.) to our customer support team. Also, if the deceased was supposed to fly, no cancellation fee shall be imposed on the deceased's booking).\u003C/p\u003E\r\n\u003Cp\u003EAirline considers the following family members as 'immediate',\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ESpouse\u003C/li\u003E\r\n\u003Cli\u003EChildren\u003C/li\u003E\r\n\u003Cli\u003EParents\u003C/li\u003E\r\n\u003Cli\u003ESiblings\u003C/li\u003E\r\n\u003Cli\u003EGrandparents\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003ENote- The refund is subjected to document verification.\u003C/p\u003E\r\n\u003Cp\u003EIn case the refund is in the form of voucher- The voucher will be issued in the name of the passengers traveling in a booking number & it will be valid for 1 year from the date of issuance.\u003C/p\u003E\r\n"},{"accordionHeading":"How can I book a wheelchair online?","accordionId":"thirtyfive","accordionRichText":"\u003Cp\u003EYou can add wheelchair by visiting "Manage booking" on website, mobile app or by chating with Tia\u003C/p\u003E\r\n"},{"accordionHeading":"What are the types of wheelchairs you have?","accordionId":"thirtysix","accordionRichText":"\u003Cp\u003EWe have 2 types of wheelchairs,\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003EAmbulatory: A passenger who is able to board, move about and deplane unassisted or with very little assistance\u003C/li\u003E\r\n\u003Cli\u003ENon Ambulatory: A passenger who is not able to board, move about and deplane unassisted. includes those totally immobile Guests who shall be: either waist down (paraplegic) or neck down (quadriplegic) may/need to have a companion or an escort during travel.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n"},{"accordionHeading":"Are there any additional charges for guests on wheelchairs?","accordionId":"thirtyseven","accordionRichText":"\u003Cp\u003EOur wheelchair services are absolutely free of cost.\u003C/p\u003E\r\n"},{"accordionHeading":"Should I pre-book a wheelchair?","accordionId":"thirtynine","accordionRichText":"\u003Cp\u003EYes, we strongly recommend you to Pre-book your wheelchair as for safety and operational reasons, we can only accept a limited number of passengers requiring wheelchair services per flight.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I prebook special needs assistance (Wheelchair Services) online?","accordionId":"forty","accordionRichText":"\u003Cp\u003EYou may pre book Wheelchair Service at the time of booking or via Manage or while doing your web check-in on our website at least 48 hours prior to the scheduled departure time. Please note that failure to prebook may result in wheelchair service being unavailable upon your arrival at the airport. For health and safety reasons, guests in wheelchairs must check in at the airport.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I add wheelchair services through the travel agency?","accordionId":"fortyone","accordionRichText":"\u003Cp\u003EYes, you can add wheelchair services through the travel agency\u003C/p\u003E\r\n"},{"accordionHeading":"Whom should I contact to get a wheelchair at the airport?","accordionId":"fortytwo","accordionRichText":"\u003Cp\u003EPlease approach our sales counter or check-in counter staff to get wheelchair assistance at the airport.\u003C/p\u003E\r\n"},{"accordionHeading":"How will a guests wheelchair/mobility device be transported?","accordionId":"fortythree","accordionRichText":"\u003Cp\u003EMobility aid’s and devices that have no battery\u003C/p\u003E\r\n\u003Cp\u003EWheelchairs and mobility devices that have no battery (for e.g: canes, crutches and other types of walkers) are allowed on board as cabin baggage. You may continue to use your mobility aid/device up to the aircraft door/passenger steps after which it must be handed to our Ground Operations staff who in turn will ensure the acceptance in the aircraft cabin or aircraft hold subject to aviation security guidelines governed by the local laws.\u003C/p\u003E\r\n\u003Cp\u003EPlease refer to our guide to pre-book for guests with special needs.\u003C/p\u003E\r\n\u003Cp\u003EMobility aids and devices with batteries (lithium-ion & non-lithium batteries): To ensure safe transport of the mobility devices we encourage our guests to avail of on-ground Wheelchair assistance from us.\u003C/p\u003E\r\n\u003Cp\u003ENote: passengers with specific requirements may check-in online. If you choose to check-in online, you must still present yourself at the check-in counter upon arrival at the airport so we can help accommodate your specific needs. Guests traveling with mobility aids and devices are requested to report at least two hours prior to departure.\u003C/p\u003E\r\n\u003Cp\u003E(Lithium-ion): We will remove the batteries at the check-in counter and you will carry the batteries in an appropriate manufacturer-issued battery pouch to the cabin so that the Wheelchair can be accepted. The removed batteries must be carried in cabin baggage by our guests. (Non-Lithium Batteries):-Non-Spillable ‘Wet’ Battery\u003C/p\u003E\r\n\u003Cp\u003EI.Non Collapsible/Non-removable battery\u003C/p\u003E\r\n\u003Cp\u003EWe shall accept only after ensuring the battery terminals are protected from short circuits by being enclosed in a battery container provided by the manufacturer. We will ensure the battery is securely attached to the wheelchair or mobility device and electrical circuits are inhibited.\u003C/p\u003E\r\n\u003Cp\u003EII.Collapsible/Removable battery\u003C/p\u003E\r\n\u003Cp\u003EWe will ensure batteries are removed and the wheelchair/mobility device can be carried as checked baggage without restriction. The removed batteries must be carried in a strong, rigid packaging provided by the manufacturer so that it’s protected from short circuits.\u003C/p\u003E\r\n\u003Cp\u003EPlease note:\u003C/p\u003E\r\n\u003Cp\u003EA battery will not be accepted if it is leaking, cracked, ruptured, dead, or damaged. The power rating of the lithium-ion battery must not exceed 300 Wh. For a device fitted with two batteries for operation, the power rating of each lithium-ion battery must not exceed 160 Wh.\u003C/p\u003E\r\n\u003Cp\u003EA maximum of one spare lithium battery not exceeding 300 Wh, or two spares each not exceeding 160 Wh, may be carried in the passenger cabin of the aircraft in an appropriate manufacturer-issued battery pouch.\u003C/p\u003E\r\n\u003Cp\u003EA battery will not be accepted if the battery mark or the battery mark label or user manual is not in English. The label must be clearly visible. At check-in, the battery will remain attached to the wheelchair/mobility device and the wheelchair/mobility device with the attached battery must be handed in at the check-in counter to be transported as check-in baggage.\u003C/p\u003E\r\n\u003Cp\u003ETo assist our staff with processing your battery-powered wheelchair/mobility device, you must carry:\u003C/p\u003E\r\n\u003Cp\u003EThe test document that shows the lithium-ion battery meets the requirements of subsection 38.3, part III of the United Nations Manual of Tests and Criteria.\u003C/p\u003E\r\n\u003Cp\u003EAn appropriate manufacturer-issued battery pouch. However, we can provide the pouch if required or if you don't have one. We will remove the battery at the check-in counter and you will carry the battery in an appropriate manufacturer-issued battery pouch to the cabin.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my wheelchair on board?","accordionId":"fortyfour","accordionRichText":"\u003Cp\u003EWheelchair/mobility devices without battery: wheelchair/mobility devices that have no battery are allowed as unchecked baggage. You may continue to use your wheelchair up to the aircraft door/passenger steps after which it must be given to our staff to be loaded in the aircraft hold. We strongly encourage you to check in your wheelchair and use the one provided by us.\u003C/p\u003E\r\n\u003Cp\u003EWheelchair/mobility devices with battery: wheelchair/mobility devices that have a battery must be checked-in. We accept battery-operated wheelchairs and mobility devices.\u003C/p\u003E\r\n"},{"accordionHeading":"Does your domestic network provide stretcher facility?","accordionId":"fortyfive","accordionRichText":"\u003Cp\u003EWe are here to assist and provide you with the utmost care as the airline of your choice. Guests with special needs can request for a Stretcher while traveling with us. For a hassle free and convenient journey, guests may pre-book the stretcher facility at least 72 hours prior to the scheduled departure of the flight.\u003C/p\u003E\r\n"},{"accordionHeading":"How can I enquire for stretcher service for travel?","accordionId":"fortysix","accordionRichText":"\u003Cp\u003ETo book a stretcher on our domestic network flight, guests are requested to raise a request through our call centre (Number- +91 124-4435600/+91 124-4435601) at least 72 (seventy two) hours before the scheduled time of departure.\u003C/p\u003E\r\n\u003Cp\u003EGuests are required to fill out the \u003Ca title=\"Stretcher Enquiry Form\" href=\"/content/dam/air-asia/mandatory-disclosure/Stretcher_Enquiry_Form.pdf\" target=\"_blank\"\u003EStretcher Enquiry Form\u003C/a\u003E and the \u003Ca title=\"MEDA Form\" href=\"/content/dam/air-asia/mandatory-disclosure/MEDA_Form.pdf\" target=\"_blank\"\u003EMEDA Form\u003C/a\u003E. One section of the Stretcher Enquiry Form deals with medical details and must be completed only by the attending physician of the guest travelling with you. Another section deals with travel details. Guests are required to share the fully filled Stretcher Enquiry Form and MEDA Form on the email shared by our Customer Happiness team member.\u003C/p\u003E\r\n"},{"accordionHeading":"What are the charges for stretcher service?","accordionId":"fortyseven","accordionRichText":"\u003Cp\u003EThe stretcher installation on our airplane requires us to fold 8 seats across 4 rows for the stretcher to fit securely against the fuselage and rear bulkhead. The other 4 adjoining aisle seats across the same rows provide access to the stretcher, hence the applicable charges will be for all the seats used by the stretcher at the prevailing fare, plus a fixed handling fee. These 4 seats however can be used by the attendants of the stretcher passenger without any extra charge. Details of any attendants who will accompany the Stretcher passenger should be shared at the time of booking confirmation.\u003C/p\u003E\r\n"},{"accordionHeading":"What are general T&C for stretcher services on the domestic network flights?","accordionId":"fortyeight","accordionRichText":"\u003Cp\u003EStretchers will be accepted on all direct and via flights subject to feasibility, based on aircraft configuration and schedule.\u003C/p\u003E\r\n\u003Cp\u003EWe may require the airline's medical representative to meet the guest at the airport on the date of travel to determine the customer’s medical fitness.\u003C/p\u003E\r\n\u003Cp\u003EAirline reserves the right to deny boarding to a passenger in its sole discretion if such passenger is found to be unfit to travel by our medical representative.\u003C/p\u003E\r\n\u003Cp\u003EAirline may require a fresh medical form on the day of travel, for select cases. We will inform you of the same in the confirmation email.\u003C/p\u003E\r\n\u003Cp\u003EThe distance between the cabin overhead panel and the stretcher top cushion is 21 inches and the height of the stretcher from the floor is 41 inches.\u003C/p\u003E\r\n\u003Cp\u003EPlease note that the stretcher is installed as per the manufacturer's recommendations as specified in the engineering manual and we regret that individual requests for any alteration in installation cannot be met with.\u003C/p\u003E\r\n\u003Cp\u003EIn our domestic network aircraft stretchers are capable of carrying patients with a maximum weight of 300lbs (136 kgs approx.)\u003C/p\u003E\r\n\u003Cp\u003EAmbulift Facility will be provided by the airline on All Metro City Airports, however, it is subject to availability. For other airports, Manual Transportation will be provided.\u003C/p\u003E\r\n\u003Cp\u003ECarriage of Life Saving and other Medical Equipment on Board will be permitted only after getting clearances from Medical, Safety & Security Departments. No stretcher equipment’s (bed mattress, oxygen cylinder etc.) will be allowed by the passenger to be taken out of the aircraft. Cabin crew to ensure this is followed.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a special fare for Senior Citizens?","accordionId":"fortynine","accordionRichText":"\u003Cp\u003EYes, we provide special fares for Senior Citizens. Senior Citizens above the age of 60 years can enjoy up to 6% discount on our base fare. A valid ID is mandatory and will have to be presented at the time of check-in for verification.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a special fare for Defense Personnel?","accordionId":"fiftyone","accordionRichText":"\u003Cp\u003EYes, we provide special fares for Indian Armed forces personnel's and their dependents, with up to 50% discount on base fare. A valid ID is mandatory and will have to be presented at the time of check-in for verification. You can read more on the terms and conditions.\u003C/p\u003E\r\n"},{"accordionHeading":"Can my child travel alone?","accordionId":"fiftytwo","accordionRichText":"\u003Cp\u003EYes, if your child is between the age of above five (5) years and upto the age of twelve (12) years he/she will be consider as unaccompanied minor. All you have to do is add or book the UMNR service on our website or at our airport count.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a charge for UMNR or Unaccompanied minor service?","accordionId":"fiftythree","accordionRichText":"\u003Cp\u003EYes, INR 3500 will be charge for domestic flight\u003C/p\u003E\r\n"},{"accordionHeading":"Can I do web check in on behalf of my child for UMNR or Unaccompanied minor service?","accordionId":"fiftyfour","accordionRichText":"\u003Cp\u003ENo, web checkin will not be allowed for UMNR service\u003C/p\u003E\r\n"},{"accordionHeading":"I am unable to see the UMNR service for the filght I have selected on your website.","accordionId":"fifysix","accordionRichText":"\u003Cp\u003EThere are limited seats for UNMR on a flight. Upon exhaustion of the seats on a particular flight UMNR shall not be accepted.\u003C/p\u003E\r\n"}]},{"tabHeading":"International","tabId":"Int","accordionDataItems":[{"accordionHeading":"Do I have to purchase unaccompanied minor service if my two children of different age groups are travelling together?","accordionId":"one","accordionRichText":"\u003Cp\u003EPlease find the combination matrix below for children of different ages if they are accompanied by below age groups:\u003C/p\u003E\r\n\u003Ctable cellpadding=\"1\" cellspacing=\"0\" border=\"1\"\u003E\r\n\u003Ctbody\u003E\u003Ctr\u003E\u003Cth colspan=\"4\" style=\"text-align: center;\"\u003E\u003Cb\u003EAge Group\u003C/b\u003E\u003C/th\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E \u003C/td\u003E\r\n\u003Ctd rowspan=\"2\" style=\"vertical-align: top;\"\u003E\u003Cb\u003E5-11+\u003C/b\u003E\u003Ch6 style=\"color: rgb(0,0,0);\"\u003E(Not attained the age of 12 years)\u003C/h6\u003E\r\n\u003C/td\u003E\r\n\u003Ctd rowspan=\"2\" style=\"vertical-align: top;\"\u003E\u003Cb\u003E12-17+\u003C/b\u003E\u003Ch6 style=\"color: rgb(0,0,0);\"\u003E(Not attained the age of 18 years)\u003C/h6\u003E\r\n\u003C/td\u003E\r\n\u003Ctd rowspan=\"2\" style=\"vertical-align: top;\"\u003E\u003Cb\u003E18+\u003C/b\u003E\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Cb\u003EAccompanying with \u003C/b\u003E\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Cb\u003E5-11+\u003C/b\u003E\u003Ch6 style=\"color: rgb(0,0,0);\"\u003E(Not attained the age of 12 years)\u003C/h6\u003E\r\n\u003C/td\u003E\r\n\u003Ctd\u003EUM will be booked for both\u003C/td\u003E\r\n\u003Ctd\u003EUM will be booked for 5-12 years of children\u003C/td\u003E\r\n\u003Ctd\u003EUM not required to be booked\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr style=\"vertical-align: top;\"\u003E\u003Ctd\u003E\u003Cb\u003E12-17+\u003C/b\u003E\u003Ch6 style=\"color: rgb(0,0,0);\"\u003E(Not attained the age of 18 years)\u003C/h6\u003E\r\n\u003C/td\u003E\r\n\u003Ctd\u003EUM will be booked for 5-12 years child\u003C/td\u003E\r\n\u003Ctd\u003EUM not required to be booked Or  on request can be done\u003C/td\u003E\r\n\u003Ctd\u003EUM not required to be booked\u003C/td\u003E\r\n\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Cb\u003E18+\u003C/b\u003E\u003C/td\u003E\r\n\u003Ctd\u003EUM not required to be booked\u003C/td\u003E\r\n\u003Ctd\u003EUM not required to be booked\u003C/td\u003E\r\n\u003Ctd\u003EUM not required to be booked\u003C/td\u003E\r\n\u003C/tr\u003E\u003C/tbody\u003E\u003C/table\u003E\r\n"},{"accordionHeading":"Does the parent or guardian remain at the airport until the flight has departed? ","accordionId":"two","accordionRichText":"\u003Cp\u003EYes, they can leave the airport once the flight takes off.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a special fare for Defence Personnel?","accordionId":"three","accordionRichText":"\u003Cp\u003EAir India Express does not have special fare for Defense Personnel.\u003C/p\u003E\r\n"},{"accordionHeading":"Is unaccompanied minor accepted on a connecting flight? ","accordionId":"four","accordionRichText":"\u003Cp\u003ENo, UM is only available on Direct and VIA flights\u003C/p\u003E\r\n"},{"accordionHeading":"What formalities do I need to complete for the unaccompanied minor travel?  ","accordionId":"five","accordionRichText":"\u003Cp\u003EParents or guardians need to duly fill and sign up 04-05 sets (depending on the flight type) of copies of the UM form and bring along with them (Form can be downloaded from the website) at the Airport ticketing counters on the date of their departure. The name and contact numbers of the parent or guardian (above the age of 18) shall be mentioned who will meet and take the handover of the unaccompanied minor at the point of arrival.\u003C/p\u003E\r\n"},{"accordionHeading":"What kind of assistance or service will be provided to the unaccompanied minor during their travel?  ","accordionId":"six","accordionRichText":"\u003Cul\u003E\r\n\u003Cli\u003EDuring Departure\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EA staff member will escort the child right from the Airport entry to the aircraft completing all the check in/boarding formalities uptill the aircraft from where our cabin crew will then take care of UM.\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EOn Board\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EDuring the flight, our cabin crew will keep an eye on the child and will take care that they have everything they need. The child will be entitled for a complimentary hot meal, only if it is pre-booked, else Pre Book meals will be the only catered and no option of meal purchase service or meal selection to the UM shall be provided onboard so as to avoid an unwanted situation arising due to any possible food allergies.\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EOn Arrival\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EOn the flight arrivals, our ground staff will accompany and assist the UM right from the landing till the see off at the arrivals, assisting through the airport arrivals process. Parents/Guardian are requested to be available at the arrivals at least 30 mins prior arrival of the flight to receive the child.\u003C/p\u003E\r\n"},{"accordionHeading":"What shall be the reporting time for an unaccompanied minor at the airport?  ","accordionId":"seven","accordionRichText":"\u003Cp\u003EUnaccompanied minors must report at the airport ticketing counters with their parent/guardian at least 2 hours prior to the scheduled departure of their domestic flight and 4 hours prior to the scheduled departure of their International flight .\u003C/p\u003E\r\n"},{"accordionHeading":"What is UMNR or Unaccompanied minor?","accordionId":"eight","accordionRichText":"\u003Cp\u003EGuests with age above five (5) years and upto the age of twelve (12) years traveling alone without any adult accompanying them.\u003C/p\u003E\r\n"},{"accordionHeading":"Will the photo Identity proof be required for the child, parent and guardian?  ","accordionId":"nine","accordionRichText":"\u003Cp\u003EYes, Valid photo ID for both the unaccompanied minor and the parent/guardian at departures as well as of the parent/guardian at arrivals will be required for verification purposes at the Airport.\u003C/p\u003E\r\n"},{"accordionHeading":"How do I travel with an infant or a child on Air India Express flights?","accordionId":"ten","accordionRichText":"\u003Cp\u003EIf you’ve already booked your flight and need to add an infant (a child under 2 years old), you must update your booking to include them. An infant fee will apply, as outlined in \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees & Charges\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cp\u003EPlease note that each flight has a limited number of infant life vests, so we can only accommodate a certain number of infants per flight. To ensure availability, we recommend booking as early as possible.\u003C/p\u003E\r\n\u003Cp\u003EImportant: At the airport, you must present a birth certificate to verify the infant’s age. If a birth certificate is not available, an alternative document showing the date of birth such as a hospital discharge summary will be accepted.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there any baggage allowance for infants?","accordionId":"eleven","accordionRichText":"\u003Cp\u003EFor bookings made for infants, 10 kg of check-in baggage is permitted. However, this additional 10 kg must be included within the check-in baggage of the accompanying adult and cannot be carried as a separate bag.\u003C/p\u003E\r\n\u003Cp\u003EBaby strollers, buggies, or prams may be checked in free of charge, provided they are being used by the infant or child who is travelling. If not associated with a travelling infant/child, standard baggage rules apply and pre-booking may be required.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the policy on usage of baby strollers?","accordionId":"thirteen","accordionRichText":"\u003Cp\u003EBaby strollers/buggies/prams can be used till the boarding gate before they are checked into the aircraft hold. Depending on the airport you arrive at, the strollers/buggies/prams can either be made available at the bottom of the steps, outside the aircraft door, or at the baggage carousel. Pocket baby strollers or foldable baby strollers are allowed as cabin baggage as long as it is within our cabin baggage policy.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I use a child car seat and child restraint system onboard?","accordionId":"fourteen","accordionRichText":"\u003Cp\u003EIf you do plan to use a car seat, you can carry your child's car seat/additional postural support onboard our flight, according to our approved specifications (\u003Ca href=\"/support/faqs\" target=\"_self\"\u003Ehttps://www.airindiaexpress.in/faq\u003C/a\u003E) for child restraint device.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the seating arrangement for infants?","accordionId":"fifteen","accordionRichText":"\u003Cp\u003EAll infants (under two years) are allowed to travel on the adult's lap. Only one infant is allowed for one adult. No perambulators are allowed onboard the aircraft. Limited infant seat belts are available and the cabin crew onboard will distribute them.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring food for my infant onboard?","accordionId":"sixteen","accordionRichText":"\u003Cp\u003EYes. If you are travelling with an infant, please bring enough baby food and supplies. Our crew are not equipped to heat baby bottles/food.\u003C/p\u003E\r\n"},{"accordionHeading":"Are there changing tables onboard Air India Express flights?","accordionId":"seventeen","accordionRichText":"\u003Cp\u003EChanging tables are available in all our aircraft lavatories.\u003C/p\u003E\r\n"},{"accordionHeading":"What are some tips to keep in mind when travelling with children on our flights?","accordionId":"eighteen","accordionRichText":"\u003Cp\u003EWe recommend,\u003C/p\u003E\r\n\u003Cp\u003EBringing a selection of items, such as small toys, colouring books, storybooks, or a tablet with downloaded videos or age-appropriate apps, to keep your child engaged during the flight.\u003C/p\u003E\r\n\u003Cp\u003EGiving your child something to eat or drink when the plane is taking off and landing may help relieve ear pain caused by the cabin pressure adjusting to the altitude.\u003C/p\u003E\r\n\u003Cp\u003EMaking sure to bring enough food, diapers and other supplies to last through your time at the airport and in-flight.\u003C/p\u003E\r\n"},{"accordionHeading":"Are children allowed to travel alone?","accordionId":"nineteen","accordionRichText":"\u003Cp\u003EChildren below the age of 5 years on the day of departure are not allowed to travel alone. They must be accompanied by an adult who is at least 18 years or older (on the day of departure). Children must be seated next to the accompanying adult with whom they are travelling. Children between 5 to 12years can travel alone under UMNR and childern between 12 to 18 years can travel alone under YPTA.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the policy on Young Passengers Travelling Alone (YPTA)?","accordionId":"twenty","accordionRichText":"\u003Cp\u003EChildren between 12–16 years are considered as Young Passengers Travelling Alone (YPTA). All YPTAs will be accepted for boarding only after a parent/guardian signs the release and indemnity form for acceptance of YPTA (available at the check-in counter). The parent/guardian must remain at the airport till the flight has departed. This is to ensure that no YPTA is left unattended in the event of a flight cancellation or delay. Kindly note that a pre-boarding or meet-and-assist service will be provided only if the parent/guardian requests it.\u003C/p\u003E\r\n\u003Cp\u003EA YPTA is not considered an adult and cannot accompany a child under 12 years.\u003C/p\u003E\r\n\u003Cp\u003EGuests under the age of 18 years but between 16–17 years may travel without completing any forms and will be treated as adults. However, they cannot accompany a child under 12 years of age.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my own oxygen device or other medical equipment onboard?","accordionId":"twentyone","accordionRichText":"\u003Cp\u003EPortable medical electronic devices can be used during all phases of flight provided it does not interfere with the aircraft electrical, navigational, communication equipment nor does it pose any safety hazard to guests, the aircraft, and the cabin occupants.\u003C/p\u003E\r\n\u003Cp\u003EThe following are allowed on our flights:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EMobility aids and devices that have no battery (for example, canes or walking frames) are allowed as cabin baggage.\u003C/li\u003E\r\n\u003Cli\u003EMobility devices with batteries\u003C/li\u003E\r\n\u003Cli\u003ECPAP machines and POC are allowed but are subject to batteries satisfying certain criteria.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EThe following are not allowed on our flights:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E Guests who need medical oxygen during the flight.\u003C/li\u003E\r\n\u003Cli\u003EWe won't be able to accept guests requiring a continuous flow of oxygen during the flight. Oxygen supplies (cylinders/bottles), medical equipment or devices are not permitted onboard. Guests with medical conditions that need special assistance including those that may require administering or carrying medication/syringes onboard are requested to contact us via our live chat or our support team 48 hours before the scheduled flight departure date to make a prior arrangement for the type of special assistance required. As security screening at airports is outside our control, guests must carry a doctor's letter at all times confirming the need to carry such items/devices onboard the aircraft. If you need to bring other medical equipment or devices onboard, please contact us at least 48 hours prior to departure via 'Support' or alternatively, walk into our travel service centres.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"},{"accordionHeading":"Is there a special fare for Students?","accordionId":"twentytwo","accordionRichText":"\u003Cp\u003ENo, this is not applicable for international sectors.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I take a child's car seat onboard the aircraft?","accordionId":"twentythree","accordionRichText":"\u003Cp\u003EGuests can carry a child's car seat / additional postural support (child restraint device) onboard the aircraft, according to our approved specifications. An extra seat must be purchased for the child restraint device.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must have a proper and well-defined shell (e.g. plastic frame) where the under-structure is securely attached showing no signs of damage. It must be designed to carry a child between six months and three years, up to 18 kg in body weight.\u003C/p\u003E\r\n\u003Cp\u003EThe design of the restraint device should be such that a child can easily and quickly be secured in or removed from. The restraint device must not be placed at any emergency exit rows and must be forward-facing.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must ideally occupy a window seat position and the accompanying adult must occupy the seat next to the infant.\u003C/p\u003E\r\n\u003Cp\u003EOnly one restraint device is allowed to be placed in a row of three seats and must be firmly secured by means of the adult seat belt on which it rests.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must not be installed with the aircraft seat belt over the child and the device itself.\u003C/p\u003E\r\n\u003Cp\u003EThe infant must be secured in the restraint device with the seat upright during take-off, landing, turbulence, and whenever the 'fasten seatbelt' sign is on.\u003C/p\u003E\r\n\u003Cp\u003EDuring the safety briefing for priority guests, flight attendants will brief the parent/guardian that in the event of an evacuation, only the infant is to be taken off the seat.\u003C/p\u003E\r\n\u003Cp\u003EShould a car seat be used for an infant, the adult must pay for the seat upon which the car seat would be placed upon. Booster type child restraint devices are not permitted for use on our domestic network flights at any given time.\u003C/p\u003E\r\n"},{"accordionHeading":"What are the approved specifications for a child restraint device?","accordionId":"twentyfour","accordionRichText":"\u003Cp\u003EThe restraint device must have a proper and well-defined shell (e.g. plastic frame) where the under-structure is securely attached showing no signs of damage. It must be designed to carry a child between six months and three years, up to 18 kg in body weight.\u003C/p\u003E\r\n\u003Cp\u003EThe design of the restraint device should be such that a child can easily and quickly be secured in or removed from. The restraint device must not be placed at any emergency exit rows and must be forward facing.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must ideally occupy a window seat position and the accompanying adult must occupy the seat next to the infant.\u003C/p\u003E\r\n\u003Cp\u003EOnly one restraint device is allowed to be placed in a row of three seats and must be firmly secured by means of the adult seat belt on which it rests.\u003C/p\u003E\r\n\u003Cp\u003EThe restraint device must not be installed with the aircraft seat belt over the child and the device itself.\u003C/p\u003E\r\n\u003Cp\u003EThe infant must be secured in the restraint device with the seat upright during take-off, landing, turbulence, and whenever the 'fasten seatbelt' sign is on.\u003C/p\u003E\r\n\u003Cp\u003EDuring the safety briefing for priority guests, flight attendants will brief the parent / guardian that in the event of an evacuation, only the infant is to be taken off the seat.\u003C/p\u003E\r\n\u003Cp\u003EShould a car seat be used for an infant, the adult must pay for the seat on which the car seat would be placed upon. Booster type child restraint devices are not permitted for use on our domestic network flights at any given time.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I take baby formula / food in my cabin baggage?","accordionId":"twentyfive","accordionRichText":"\u003Cp\u003EYes. However, you are only permitted to bring a sufficient amount for the duration of the flight. Please take note of the restrictions imposed on liquids, gels, and aerosols by the airport authorities. Kindly be advised that the airline has no restrictions on carrying breast milk. However different airports have different levels of security screening and it will be solely up to the security officer to allow or restrict the guest. It would be advisable to express breast milk inside the departure lounge.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I travel if I have a minor case of an infectious disease / skin condition?","accordionId":"twentysix","accordionRichText":"\u003Cp\u003EYou may travel if you have a medical certificate or doctor’s letter confirming you are fit to fly. Please be advised that the provided medical certificate must not be dated more than seven calendar days from the date of travel and you are also required to sign a Limited Liability Statement upon check-in confirming that you are fit to travel.\u003C/p\u003E\r\n\u003Cp\u003EIllness: Chicken Pox\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after the rash first appeared, provided the spots are scabbed over\u003C/p\u003E\r\n\u003Cp\u003EIllness: Measles\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after the rash first appeared\u003C/p\u003E\r\n\u003Cp\u003EIllness: Mumps\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after the swelling first started\u003C/p\u003E\r\n\u003Cp\u003EIllness: Rubella\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after the rash first appeared\u003C/p\u003E\r\n\u003Cp\u003EIllness: Tuberculosis\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? If a medical certificate proves that the guest is not infectious\u003C/p\u003E\r\n\u003Cp\u003EIllness: Whooping Cough\u003C/p\u003E\r\n\u003Cp\u003EWhen may the guest travel? Five days after starting an antibiotic treatment or three weeks after the onset of symptoms if not treated.\u003C/p\u003E\r\n\u003Cp\u003EAirline reserves the right to permit guests with medical conditions that may deteriorate during the journey. We have the right to refuse service for guests who we feel may not be fit to travel. If there are concerns or indications that a passenger may have an infectious disease or skin problem, the airline may insist on further medical clearance.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I travel with my infant on my lap?","accordionId":"twentyseven","accordionRichText":"\u003Cp\u003EYes. An infant (less than two years) can travel provided he/she sits on the adult's lap. Only one infant is allowed onboard for one adult. No perambulators are allowed onboard the aircraft.\u003C/p\u003E\r\n"},{"accordionHeading":"I am disabled, blind/visually impaired/have reduced mobility. Do I need to travel with a companion?","accordionId":"twentynine","accordionRichText":"\u003Cp\u003EGenerally, we would prefer an able-bodied person to accompany you. However, you can travel unaccompanied if you are able to do the following by yourself.\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EFasten/unfasten the seat belt, support yourself, and reach an emergency exit unaided.\u003C/li\u003E\r\n\u003Cli\u003E Retrieve and fit a life jacket.\u003C/li\u003E\r\n\u003Cli\u003E Wear an oxygen mask without assistance.\u003C/li\u003E\r\n\u003Cli\u003E Able to understand the safety briefing and any advice or instructions given by the crew.\u003C/li\u003E\r\n\u003Cli\u003EUse the toilet.\u003C/li\u003E\r\n\u003Cli\u003EFeed yourself.\u003C/li\u003E\r\n\u003Cli\u003EAdminister your own medicines and medical procedure.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"},{"accordionHeading":"Can I still fly if I have a medical condition?","accordionId":"thirty","accordionRichText":"\u003Cp\u003EWe understand that unexpected situations often arise involving illnesses or medical procedures that can disrupt travel plans. A guest with a medical condition/illness is required to produce,\u003C/p\u003E\r\n\u003Cp\u003EA valid medical certificate confirming that the guest is fit to travel and should be dated not more than seven calendar days before the date of travel unless otherwise determined by us.\u003Cbr /\u003E\r\n\u003C/p\u003E\r\n\u003Cp\u003EYou are required to sign a Limited Liability Statement upon check-in confirming that he/she is fit to travel.\u003C/p\u003E\r\n\u003Cp\u003EIf you do not wish to fly due to serious illnesses or medical conditions, or need more information, please contact our customer support.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a minimum time period before a newborn baby and mother are allowed to travel?","accordionId":"thirtyone","accordionRichText":"\u003Cp\u003EYes, there is. For safety reasons, the baby must be at least nine days old (on the date of travel for the first outbound flight). However, we may, in our absolute discretion decide to allow carriage if it is expressly sanctioned in writing by a medical practitioner or the relevant authorities subject to the parent signing a Limited Liability Statement. As for the mother, her carriage is subject to submission of a doctor's certificate on her fitness to fly post-pregnancy. It is the duty of the mother to inform us of her condition at the point of check-in. We reserve the right to procure a Limited Liability Statement in this situation before allowing carriage.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there any limit on the number of infants onboard a flight?","accordionId":"thirtytwo","accordionRichText":"\u003Cp\u003EWe at our domestic network flights limit the number of infants allowed on each flight as we carry a certain number of infant life vests onboard. This is to ensure the safety of every adult, child, or infant guest in a rare case of emergency. Currently a maximum of 14 infants are allowed on each flight.\u003C/p\u003E\r\n"},{"accordionHeading":"What medical conditions/illnesses don't require proof of medical certificate for me to fly?","accordionId":"thirtythree","accordionRichText":"\u003Cp\u003EYou don't need to show a medical certificate for any of the medical conditions/illnesses listed below provided that,\u003C/p\u003E\r\n\u003Cp\u003EIt has occurred more than three months prior to the applicable flight departure date.\u003C/p\u003E\r\n\u003Cp\u003EYou are stable and generally feel well.\u003C/p\u003E\r\n\u003Cp\u003EYou do not require an additional oxygen supply during the flight.\u003C/p\u003E\r\n\u003Cp\u003EThe list of medical conditions/illnesses include, but are not limited to:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EParalysis\u003C/li\u003E\r\n\u003Cli\u003EMotor neurone disease\u003C/li\u003E\r\n\u003Cli\u003EMultiple sclerosis\u003C/li\u003E\r\n\u003Cli\u003EParkinson's\u003C/li\u003E\r\n\u003Cli\u003EFood allergies\u003C/li\u003E\r\n\u003Cli\u003EHigh blood pressure or cholesterol\u003C/li\u003E\r\n\u003Cli\u003EDiabetes\u003C/li\u003E\r\n\u003Cli\u003EBlood disorders (such as anaemia, provided no oxygen is required)\u003C/li\u003E\r\n\u003Cli\u003EEpilepsy (only if you have not had a seizure 24 hours prior to your flight departure time)\u003C/li\u003E\r\n\u003Cli\u003EArthritis\u003C/li\u003E\r\n\u003Cli\u003EInsect bites\u003C/li\u003E\r\n\u003Cli\u003EMinor injuries (toe and finger injuries, twisted ankle, pulled muscles or small cuts)\u003C/li\u003E\r\n\u003Cli\u003ESunburn\u003C/li\u003E\r\n\u003Cli\u003EHepatitis B or C\u003C/li\u003E\r\n\u003Cli\u003EDengue fever\u003C/li\u003E\r\n\u003Cli\u003EViral meningitis\u003C/li\u003E\r\n\u003Cli\u003EMalaria\u003C/li\u003E\r\n\u003Cli\u003ECholera (as long as the symptoms have settled, you are well enough to travel and the public health authority in the destination country allows travel)\u003C/li\u003E\r\n\u003Cli\u003EHepatitis A (as long as you feel well enough to travel)\u003C/li\u003E\r\n\u003Cli\u003EShingles (as long as the rash is not weeping or is covered)\u003C/li\u003E\r\n\u003Cli\u003EYellow fever (as long as you feel well enough to travel and the public authority in the destination country allows travel)\u003C/li\u003E\r\n\u003Cli\u003EFlu (as long as the symptoms have settled)\u003C/li\u003E\r\n\u003Cli\u003EHistory of heart attacks\u003C/li\u003E\r\n\u003Cli\u003EAngioplasty\u003C/li\u003E\r\n\u003Cli\u003EDeep vein thrombosis (DVT) or pulmonary embolism (PE)\u003C/li\u003E\r\n\u003Cli\u003EStroke (CVA) or head injury\u003C/li\u003E\r\n\u003Cli\u003ESurgery (heart, chest, or abdomen)\u003C/li\u003E\r\n\u003Cli\u003EJoint replacement or amputation\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"},{"accordionHeading":"What if I have developed a medical condition while travelling? Can I still get on my return flight?","accordionId":"thirtyfour","accordionRichText":"\u003Cp\u003EOur Terms and Conditions of Carriage still apply and you will need to obtain a medical certificate and sign a Limited Liability Statement upon check-in.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I fly if I'm pregnant?","accordionId":"thirtyfive","accordionRichText":"\u003Cp\u003EYour safety and wellbeing are of utmost importance to us. If you're pregnant or are travelling with a pregnant guest, please take note of the following recommendations and terms & conditions:\u003C/p\u003E\r\n\u003Cp\u003ERecommendations:\u003C/p\u003E\r\n\u003Cp\u003EWe recommend that you consult your doctor before travelling at any stage of pregnancy.\u003C/p\u003E\r\n\u003Cp\u003Elay it safe by getting a letter from your healthcare provider.\u003C/p\u003E\r\n\u003Cp\u003EYou shouldn't take a flight if your pregnancy is considered high-risk.\u003C/p\u003E\r\n\u003Cp\u003EFor your return, please take your due date into consideration.\u003C/p\u003E\r\n\u003Cp\u003EBefore you plan a flight, please consider your comfort for the flight as the seat width may not be comfortable.\u003C/p\u003E\r\n\u003Cp\u003EImportant – Terms & Conditions:\u003C/p\u003E\r\n\u003Cp\u003EIt is the responsibility of pregnant guests to advise us on the stage of their pregnancy at the point of booking a seat and at the check-in counter. Our carriage of pregnant guests is subject to the following conditions:\u003C/p\u003E\r\n\u003Cp\u003ENORMAL PREGNANCY\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPregnancy up to 32 weeks (inclusive): No fit to fly certificate required, however documentation supporting gestational age as less than 32 weeks on date of travel.\u003C/li\u003E\r\n\u003Cli\u003EPregnancy between 32 weeks to 34 weeks (inclusive): Medical Certificate from the Treating Obstetrician required. Medical Certificate shall specify the following:\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E(i) “Fit to fly”\u003C/p\u003E\r\n\u003Cp\u003E(ii) Gestational Age or Expected date of delivery (EDD)\u003C/p\u003E\r\n\u003Cp\u003E(iii) No complications.\u003C/p\u003E\r\n\u003Cp\u003EIn case of only (i) & (iii) mentioned check the following to establish gestational age/ EDD :- i) Ultrasound Report\u003C/p\u003E\r\n\u003Cp\u003E(ii) Antenatal File\u003C/p\u003E\r\n\u003Cp\u003EMedical Certificate shall not be earlier than 3 days from the date of start of journey\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPregnancy of 35 weeks and above: Carriage not permitted\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EMULTIPLE/COMPLICATED PREGNANCY:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPregnancy up to 28 weeks (inclusive): No fit to fly certificate required, however documentation supporting gestational age as less than 28 weeks on date of travel.\u003C/li\u003E\r\n\u003Cli\u003EPregnancy between 28 weeks to 32 weeks (inclusive): Medical Certificate from the Treating Obstetrician required. Medical Certificate shall specify the following:\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E(i) “Fit to fly”\u003C/p\u003E\r\n\u003Cp\u003E(ii) Gestational Age or Expected date of delivery (EDD)\u003C/p\u003E\r\n\u003Cp\u003E(iii) No complications.\u003C/p\u003E\r\n\u003Cp\u003EIn case of only (i) & (iii) mentioned check the following to establish gestational age/ EDD :- i) Ultrasound Report\u003C/p\u003E\r\n\u003Cp\u003E(ii) Antenatal File\u003C/p\u003E\r\n\u003Cp\u003EMedical Certificate shall not be earlier than 3 days from the date of start of journey\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPregnancy of 32 weeks and above: Carriage not permitted\u003Cbr /\u003E\r\n\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"},{"accordionHeading":"When is an infant fee charged?","accordionId":"thirtysix","accordionRichText":"\u003Cp\u003EOn the day of departure, if the child is under the age of two years or 24 months, then the child would be deemed as an infant. If you wish to travel with an infant on our flight, you will be charged an infant fee as given in the fee breakdown. If there is a flight change and the infant has reached the age of two years on the outbound flight, then a seat will have to be purchased. Any child aged two years or older will be charged with the prevailing fare and must occupy a separate seat.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I cancel my flight due to a medical condition / illness?","accordionId":"thirtyseven","accordionRichText":"\u003Cp\u003EIf you are unfit to travel due to serious illness, a medical condition, or a procedure (any kind of hospitalization), a refund will be offered to you. Please submit the following documents to our customer support team.\u003C/p\u003E\r\n\u003Cp\u003E1. Valid medical document from reputed hospital with doctor’s seal and signature along with Lab reports.\u003C/p\u003E\r\n\u003Cp\u003E2. The medical document must contain information about the nature of the illness and the recovery period.\u003C/p\u003E\r\n\u003Cp\u003E3. Relationship proof if multiple guests are traveling in the same booking number.\u003C/p\u003E\r\n\u003Cp\u003EIf you are unable to travel due to a serious illness/medical condition of an immediate family member, a refund will be offered in the form of a voucher. Please submit a copy of valid medical documents (as mentioned above) as well as proof of relationship (marriage certificate, ration card, etc.) to our customer support team.\u003C/p\u003E\r\n\u003Cp\u003EFor COVID-related cases, only RT-PCR reports from ICMR-approved labs will be accepted as medical proof.\u003C/p\u003E\r\n\u003Cp\u003EIf you are unable to travel due to the demise of an immediate family member, a refund will be offered. Please submit a copy of the death certificate as well as proof of relationship (marriage certificate, ration card, etc.) to our customer support team. Also, if the deceased was supposed to fly, no cancellation fee shall be imposed on the deceased's booking).\u003C/p\u003E\r\n\u003Cp\u003EAirline considers the following family members as 'immediate',\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003ESpouse\u003C/li\u003E\r\n\u003Cli\u003EChildren\u003C/li\u003E\r\n\u003Cli\u003EParents\u003C/li\u003E\r\n\u003Cli\u003ESiblings\u003C/li\u003E\r\n\u003Cli\u003EGrandparents\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003ENote- The refund is subjected to document verification.\u003C/p\u003E\r\n\u003Cp\u003EIn case the refund is in the form of voucher- The voucher will be issued in the name of the passengers traveling in a booking number & it will be valid for 1 year from the date of issuance.\u003C/p\u003E\r\n"},{"accordionHeading":"How can I book a wheelchair online?","accordionId":"thirtyeight","accordionRichText":"\u003Cp\u003EYou can add wheelchair by visiting "Manage booking" on website, mobile app or by chating with Tia\u003C/p\u003E\r\n"},{"accordionHeading":"What are the types of wheelchairs you have?","accordionId":"thirtyeight1","accordionRichText":"\u003Cp\u003EWe have 2 types of wheelchairs,\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003EAmbulatory: A passenger who is able to board, move about and deplane unassisted or with very little assistance\u003C/li\u003E\r\n\u003Cli\u003ENon Ambulatory: A passenger who is not able to board, move about and deplane unassisted. includes those totally immobile Guests who shall be: either waist down (paraplegic) or neck down (quadriplegic) may/need to have a companion or an escort during travel.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n"},{"accordionHeading":"Are there any additional charges for guests on wheelchairs?","accordionId":"thirtynine","accordionRichText":"\u003Cp\u003EOur wheelchair services are absolutely free of cost.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I prebook special needs assistance (Wheelchair Services) online?","accordionId":"forty","accordionRichText":"\u003Cp\u003EYou may pre book Wheelchair Service at the time of booking or via Manage or while doing your web check-in on our website at least 48 hours prior to the scheduled departure time. Please note that failure to prebook may result in wheelchair service being unavailable upon your arrival at the airport. For health and safety reasons, guests in wheelchairs must check in at the airport.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I add wheelchair services through the travel agency?","accordionId":"fortyone","accordionRichText":"\u003Cp\u003EYes, you can add wheelchair services through the travel agency\u003C/p\u003E\r\n"},{"accordionHeading":"Whom should I contact to get a wheelchair at the airport?","accordionId":"fortytwo","accordionRichText":"\u003Cp\u003EPlease approach our sales counter or check-in counter staff to get wheelchair assistance at the airport.\u003C/p\u003E\r\n"},{"accordionHeading":"How will a guests wheelchair/mobility device be transported?","accordionId":"fortythree","accordionRichText":"\u003Cp\u003EMobility aid’s and devices that have no battery\u003C/p\u003E\r\n\u003Cp\u003EWheelchairs and mobility devices that have no battery (for e.g: canes, crutches and other types of walkers) are allowed on board as cabin baggage. You may continue to use your mobility aid/device up to the aircraft door/passenger steps after which it must be handed to our Ground Operations staff who in turn will ensure the acceptance in the aircraft cabin or aircraft hold subject to aviation security guidelines governed by the local laws.\u003C/p\u003E\r\n\u003Cp\u003EPlease refer to our guide to pre-book for guests with special needs.\u003C/p\u003E\r\n\u003Cp\u003EMobility aids and devices with batteries (lithium-ion & non-lithium batteries): To ensure safe transport of the mobility devices we encourage our guests to avail of on-ground Wheelchair assistance from us.\u003C/p\u003E\r\n\u003Cp\u003ENote: passengers with specific requirements may check-in online. If you choose to check-in online, you must still present yourself at the check-in counter upon arrival at the airport so we can help accommodate your specific needs. Guests traveling with mobility aids and devices are requested to report at least two hours prior to departure.\u003C/p\u003E\r\n\u003Cp\u003E(Lithium-ion): We will remove the batteries at the check-in counter and you will carry the batteries in an appropriate manufacturer-issued battery pouch to the cabin so that the Wheelchair can be accepted. The removed batteries must be carried in cabin baggage by our guests. (Non-Lithium Batteries):-Non-Spillable ‘Wet’ Battery\u003C/p\u003E\r\n\u003Cp\u003EI.Non Collapsible/Non-removable battery\u003C/p\u003E\r\n\u003Cp\u003EWe shall accept only after ensuring the battery terminals are protected from short circuits by being enclosed in a battery container provided by the manufacturer. We will ensure the battery is securely attached to the wheelchair or mobility device and electrical circuits are inhibited.\u003C/p\u003E\r\n\u003Cp\u003EII.Collapsible/Removable battery\u003C/p\u003E\r\n\u003Cp\u003EWe will ensure batteries are removed and the wheelchair/mobility device can be carried as checked baggage without restriction. The removed batteries must be carried in a strong, rigid packaging provided by the manufacturer so that it’s protected from short circuits.\u003C/p\u003E\r\n\u003Cp\u003EPlease note:\u003C/p\u003E\r\n\u003Cp\u003EA battery will not be accepted if it is leaking, cracked, ruptured, dead, or damaged. The power rating of the lithium-ion battery must not exceed 300 Wh. For a device fitted with two batteries for operation, the power rating of each lithium-ion battery must not exceed 160 Wh.\u003C/p\u003E\r\n\u003Cp\u003EA maximum of one spare lithium battery not exceeding 300 Wh, or two spares each not exceeding 160 Wh, may be carried in the passenger cabin of the aircraft in an appropriate manufacturer-issued battery pouch.\u003C/p\u003E\r\n\u003Cp\u003EA battery will not be accepted if the battery mark or the battery mark label or user manual is not in English. The label must be clearly visible. At check-in, the battery will remain attached to the wheelchair/mobility device and the wheelchair/mobility device with the attached battery must be handed in at the check-in counter to be transported as check-in baggage.\u003C/p\u003E\r\n\u003Cp\u003ETo assist our staff with processing your battery-powered wheelchair/mobility device, you must carry:\u003C/p\u003E\r\n\u003Cp\u003EThe test document that shows the lithium-ion battery meets the requirements of subsection 38.3, part III of the United Nations Manual of Tests and Criteria.\u003C/p\u003E\r\n\u003Cp\u003EAn appropriate manufacturer-issued battery pouch. However, we can provide the pouch if required or if you don't have one. We will remove the battery at the check-in counter and you will carry the battery in an appropriate manufacturer-issued battery pouch to the cabin.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my wheelchair on board?","accordionId":"fortyfour","accordionRichText":"\u003Cp\u003EWheelchair/mobility devices without battery: wheelchair/mobility devices that have no battery are allowed as unchecked baggage. You may continue to use your wheelchair up to the aircraft door/passenger steps after which it must be given to our staff to be loaded in the aircraft hold. We strongly encourage you to check in your wheelchair and use the one provided by us.\u003C/p\u003E\r\n\u003Cp\u003EWheelchair/mobility devices with battery: wheelchair/mobility devices that have a battery must be checked-in. We accept battery-operated wheelchairs and mobility devices.\u003C/p\u003E\r\n"},{"accordionHeading":"Does your international network provide stretcher facility?","accordionId":"fortyfive","accordionRichText":"\u003Cp\u003EWe are here to assist and provide you with the utmost care as the airline of your choice. Guests with special needs can request for a Stretcher while traveling with us. For a hassle free and convenient journey, guests may pre-book the stretcher facility at least 72 hours prior to the scheduled departure of the flight.\u003C/p\u003E\r\n"},{"accordionHeading":"How can I enquire for stretcher service for travel?","accordionId":"fortysix","accordionRichText":"\u003Cp\u003ETo book a stretcher on our domestic network flight, guests are requested to raise a request through our call centre (Number- +91 124-4435600/+91 124-4435601) at least 72 (seventy two) hours before the scheduled time of departure.\u003C/p\u003E\r\n\u003Cp\u003EGuests are required to fill out the \u003Ca title=\"Stretcher Enquiry Form\" href=\"/content/dam/air-asia/mandatory-disclosure/Stretcher_Enquiry_Form.pdf\" target=\"_blank\"\u003EStretcher Enquiry Form\u003C/a\u003E and the \u003Ca title=\"MEDA Form\" href=\"/content/dam/air-asia/mandatory-disclosure/MEDA_Form.pdf\" target=\"_blank\"\u003EMEDA Form\u003C/a\u003E. One section of the Stretcher Enquiry Form deals with medical details and must be completed only by the attending physician of the guest travelling with you. Another section deals with travel details. Guests are required to share the fully filled Stretcher Enquiry Form and MEDA Form on the email shared by our Customer Happiness team member.\u003C/p\u003E\r\n"},{"accordionHeading":"What are the charges for stretcher service?","accordionId":"fortyseven","accordionRichText":"\u003Cp\u003EThe stretcher installation on our airplane requires us to fold 8 seats across 4 rows for the stretcher to fit securely against the fuselage and rear bulkhead. The other 4 adjoining aisle seats across the same rows provide access to the stretcher, hence the applicable charges will be for all the seats used by the stretcher at the prevailing fare, plus a fixed handling fee. These 4 seats however can be used by the attendants of the stretcher passenger without any extra charge. Details of any attendants who will accompany the Stretcher passenger should be shared at the time of booking confirmation.\u003C/p\u003E\r\n"},{"accordionHeading":"What are general T&C for stretcher services on the International network flights?","accordionId":"fortyeight","accordionRichText":"\u003Cp\u003EStretchers will be accepted on all direct and via flights subject to feasibility, based on aircraft configuration and schedule.\u003C/p\u003E\r\n\u003Cp\u003EWe may require the airline's medical representative to meet the guest at the airport on the date of travel to determine the customer’s medical fitness.\u003C/p\u003E\r\n\u003Cp\u003EAirline reserves the right to deny boarding to a passenger in its sole discretion if such passenger is found to be unfit to travel by our medical representative.\u003C/p\u003E\r\n\u003Cp\u003EAirline may require a fresh medical form on the day of travel, for select cases. We will inform you of the same in the confirmation email.\u003C/p\u003E\r\n\u003Cp\u003EThe distance between the cabin overhead panel and the stretcher top cushion is 21 inches and the height of the stretcher from the floor is 41 inches.\u003C/p\u003E\r\n\u003Cp\u003EPlease note that the stretcher is installed as per the manufacturer's recommendations as specified in the engineering manual and we regret that individual requests for any alteration in installation cannot be met with.\u003C/p\u003E\r\n\u003Cp\u003EIn our domestic network aircraft stretchers are capable of carrying patients with a maximum weight of 300lbs (136 kgs approx.)\u003C/p\u003E\r\n\u003Cp\u003EAmbulift Facility will be provided by the airline on All Metro City Airports, however, it is subject to availability. For other airports, Manual Transportation will be provided.\u003C/p\u003E\r\n\u003Cp\u003ECarriage of Life Saving and other Medical Equipment on Board will be permitted only after getting clearances from Medical, Safety & Security Departments. No stretcher equipment’s (bed mattress, oxygen cylinder etc.) will be allowed by the passenger to be taken out of the aircraft. Cabin crew to ensure this is followed.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a special fare for Senior Citizens?","accordionId":"fortynine","accordionRichText":"\u003Cp\u003ENo, this is not applicable for international sectors.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a special fare for Defense Personnel?","accordionId":"fiftyone","accordionRichText":"\u003Cp\u003ENo, this is not applicable for international sectors.\u003C/p\u003E\r\n"},{"accordionHeading":"Can my child travel alone?","accordionId":"fiftytwo","accordionRichText":"\u003Cp\u003EYes, if your child is between the age of above five (5) years and upto the age of twelve (12) years he/she will be consider as unaccompanied minor. All you have to do is add or book the UMNR service on our website or at our airport count.\u003C/p\u003E\r\n"},{"accordionHeading":"Is there a charge for UMNR or Unaccompanied minor service?","accordionId":"fiftythree","accordionRichText":"\u003Cp\u003EYes, INR 7500 will be charge for international flight.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I do web check in on behalf of my child for UMNR or Unaccompanied minor service?","accordionId":"fiftyfour","accordionRichText":"\u003Cp\u003ENo, web checkin will not be allowed for UMNR service.\u003C/p\u003E\r\n"},{"accordionHeading":"I am unable to see the UMNR service for the filght I have selected on your website.","accordionId":"fiftyfive","accordionRichText":"\u003Cp\u003EThere are limited seats for UNMR on a flight. Upon exhaustion of the seats on a particular flight UMNR shall not be accepted.\u003C/p\u003E\r\n"},{"accordionHeading":"Should I pre-book a wheelchair?","accordionId":"fiftysix","accordionRichText":"\u003Cp\u003EYes, we strongly recommend you to Pre-book your wheelchair as for safety and operational reasons, we can only accept a limited number of passengers requiring wheelchair services per flight.\u003C/p\u003E\r\n"}]}],":type":"air-asia/components/content/tabAccordion-component"}},":itemsOrder":["image","breadcrumb_component","tabaccordion_compone_1004077071"],":type":"wcm/foundation/components/responsivegrid"},"accordion":{":type":"metadata/components/accordion"},"footer":{"copyRightText":"\u003Cp\u003E©️ Air India Express Limited is a wholly-owned subsidiary of Air India Limited. By using this website, you acknowledge and accept the \u003Ca href=\"https://www.airindiaexpress.com/tnc\" target=\"_self\" rel=\"noopener noreferrer\"\u003EConditions of Carriage\u003C/a\u003E applicable, \u003Ca href=\"https://www.airindiaexpress.com/terms-and-conditions\" target=\"_self\" rel=\"noopener noreferrer\"\u003ETerms and Conditions\u003C/a\u003E, and \u003Ca href=\"https://www.airindiaexpress.com/privacy-notice\" target=\"_self\" rel=\"noopener noreferrer\"\u003EPrivacy Notice\u003C/a\u003E.\u003C/p\u003E\r\n","aixBrandLogo":"/content/dam/express/home/Footer_logo_93x28.png","subscriptionHeader":"Subscribe to our offers","subscriptionEmailPlaceHolder":"Email Address","subscriptionButtonLabel":"Submit","appStoreHeader":"Download The App","appStoreLogo":[{"appStoreLogoLink":"https://apps.apple.com/in/app/air-india-express/id6474663741","appStoreImage":"/content/dam/express/home/Appstore.png","appStoreImageAlt":"Download from App Store","openInNewTab":null},{"appStoreLogoLink":"https://play.google.com/store/apps/details?id=com.airindiaexpress.AIX","appStoreImage":"/content/dam/express/home/Google.webp","appStoreImageAlt":"Get it on Google playstore","openInNewTab":null}],"socialMediaHeader":"Contact us","socialMediaItems":[{"socialMediaText":"@airindiax","socialMediaIcon":"/content/dam/air-asia/footer-assets/messenger_icon_2x.png","socialMediaAlt":null,"socialMediaLink":"https://m.me/airasiaIndia","isCustomJsEnabled":null},{"socialMediaText":"Chat on WhatsApp","socialMediaIcon":"/content/dam/air-asia/footer-assets/whatsapp_2x.png","socialMediaAlt":null,"socialMediaLink":"http://wa.me/916360012345/?text=Hi","isCustomJsEnabled":null},{"socialMediaText":"080-46662222, 080-67662222","socialMediaIcon":"/content/dam/air-asia/footer-assets/phone_2x.png","socialMediaAlt":null,"socialMediaLink":null,"isCustomJsEnabled":null}],"socialLogoHeader":"Follow Us","socialLogos":[{"socialLogoImage":"/content/dam/air-asia/footer-assets/facebook_2x.png","socialLogoLink":"https://www.facebook.com/AirIndiaX/","socialLogoAlt":null,"socialMediaName":"Facebook","openInNewTab":null},{"socialLogoImage":"/content/dam/express/home/twitter-icon.webp","socialLogoLink":"https://twitter.com/airindiax","socialLogoAlt":null,"socialMediaName":"Twitter","openInNewTab":"true"},{"socialLogoImage":"/content/dam/air-asia/footer-assets/instagram_2x.png","socialLogoLink":"https://www.instagram.com/airindiax/","socialLogoAlt":null,"socialMediaName":"Instagram","openInNewTab":"true"},{"socialLogoImage":"/content/dam/air-asia/footer-assets/linkedin_2x.png","socialLogoLink":"https://www.linkedin.com/company/airindiax/","socialLogoAlt":null,"socialMediaName":"LinkedIn","openInNewTab":"true"},{"socialLogoImage":"/content/dam/air-asia/footer-assets/youtube_2x.png","socialLogoLink":"https://www.youtube.com/@AirIndiaX","socialLogoAlt":null,"socialMediaName":"Youtube","openInNewTab":"true"}],"footerHeaders":[{"footerHeader":"About Us","footerLinks":[{"footerLinkUrl":"/about-us","footerLinkText":"Who We Are","openInNewTab":null},{"footerLinkUrl":"tales-of-India","footerLinkText":"Tales Of India","openInNewTab":null},{"footerLinkUrl":"/sustainability","footerLinkText":"Sustainability","openInNewTab":null},{"footerLinkUrl":"/leadership-governance","footerLinkText":"Leadership & Governance","openInNewTab":null},{"footerLinkUrl":"/careers","footerLinkText":"Careers","openInNewTab":null}]},{"footerHeader":"Security & Customer Rights","footerLinks":[{"footerLinkUrl":"/terms-and-conditions","footerLinkText":"Terms & Conditions","openInNewTab":null},{"footerLinkUrl":"/privacy-notice","footerLinkText":"Privacy Notice","openInNewTab":null},{"footerLinkUrl":"/tnc","footerLinkText":"Conditions of Carriage","openInNewTab":null},{"footerLinkUrl":"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf","footerLinkText":"Fees & Charges","openInNewTab":"true"},{"footerLinkUrl":"/passenger-rights","footerLinkText":"Passenger Rights","openInNewTab":null}]}],"footerFlightHeaders":[{"footerHeader":"Fly International","footerLinks":[{"footerLinkUrl":"https://flights.airindiaexpress.com/en-bh/flights-from-bahrain","footerLinkText":"Flights from Bahrain","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-kw/flights-from-kuwait","footerLinkText":"Flights from Kuwait","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-ae/flights-from-dubai","footerLinkText":"Flights from Dubai","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-ae/flights-from-sharjah","footerLinkText":"Flights from Sharjah","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-ae/flights-from-abu-dhabi","footerLinkText":"Flights from Abu Dhabi","openInNewTab":"true"}]},{"footerHeader":"Fly Domestic","footerLinks":[{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/delhi-to-goa-flights","footerLinkText":"Delhi to Goa","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/bengaluru-to-lucknow-flights","footerLinkText":"Bengaluru to Lucknow","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/hyderabad-to-visakhapatnam-flights","footerLinkText":"Hyderabad to Visakhapatnam","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/ranchi-to-delhi-flights","footerLinkText":"Ranchi to Delhi","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/kochi-to-bengaluru-flights","footerLinkText":"Kochi to Bengaluru","openInNewTab":"true"}]},{"footerHeader":"Popular West Asia Routes","footerLinks":[{"footerLinkUrl":"https://flights.airindiaexpress.com/en-ae/dubai-to-mangaluru-flights","footerLinkText":"Dubai to Mangaluru","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/tiruchirappalli-to-sharjah-flights","footerLinkText":"Tiruchirappalli to Sharjah","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-qa/doha-to-kozhikode-flights","footerLinkText":"Doha to Kozhikode","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-ae/abu-dhabi-to-kannur-flights","footerLinkText":"Abu Dhabi to Kannur","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-kw/kuwait-city-to-kochi-flights","footerLinkText":"Kuwait to Kochi","openInNewTab":"true"}]},{"footerHeader":"Popular Southeast Asia Routes","footerLinks":[{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/pune-to-bangkok-flights","footerLinkText":"Pune to Bangkok","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/bengaluru-to-bangkok-flights","footerLinkText":"Bengaluru to Bangkok","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-sg/singapore-to-tiruchirappalli-flights","footerLinkText":"Singapore to Tiruchirapalli","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/bengaluru-to-phuket-flights","footerLinkText":"Bengaluru to Phuket","openInNewTab":"true"},{"footerLinkUrl":"https://flights.airindiaexpress.com/en-in/varanasi-to-bangkok-flights","footerLinkText":"Varanasi to Bangkok","openInNewTab":"true"}]}],"footerRightSections":[{"footerRightSectionLinkURL":"https://cargo.airindia.com","footerRightSectionLinkText":"Cargo Services","footerKey":null},{"footerRightSectionLinkURL":"/sitemap","footerRightSectionLinkText":"Sitemap","footerKey":null},{"footerRightSectionLinkURL":"/gst-tax-invoice","footerRightSectionLinkText":"GST Invoice","footerKey":null},{"footerRightSectionLinkURL":"/content/dam/airindiaexpress/documents/Air_India_Express_Tariff_Sheet.pdf","footerRightSectionLinkText":"Domestic Fares/Tariff","footerKey":null}],":type":"air-asia/components/content/common/footer"},"nps_feedback":{":type":"air-asia/components/content/nps-feedback"}},":itemsOrder":["header","responsivegrid","accordion","footer","nps_feedback"],":type":"wcm/foundation/components/responsivegrid"}},":itemsOrder":["root"],":path":"/support/faqs/special-guests",":hierarchyType":"page",":type":"air-asia/components/page"}