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However, we permit footballs, rugby balls, and any other inflatable items onboard ONLY if they are completely deflated before boarding. Racquets (badminton/tennis/squash) and similar objects are not allowed onboard. These items can be checked in and will be subject to security screening.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my bicycle on the flight?","accordionId":"twentyfour","accordionRichText":"\u003Cp\u003EYes. To check-in your bicycle, it must be properly packed in a recognised bicycle bag or in a protective box/bag or in a plastic wrap. Also, it must adhere to the following regulations.\u003C/p\u003E\r\n\u003Cp\u003EHandling Procedure for Bicycles:\u003Cbr /\u003E\r\n\u003C/p\u003E\r\n\u003Cp\u003EOne bicycle is accepted as 'one' sports equipment in the following manner:\u003Cbr /\u003E\r\n\u003C/p\u003E\r\n\u003Cp\u003EHandlebars: must be turned in so that they are in alignment with the frame.\u003C/p\u003E\r\n\u003Cp\u003EPedals: must be removed/checked-in to prevent damage to other baggage around it.\u003C/p\u003E\r\n\u003Cp\u003EGears: must be wrapped to protect from damage.\u003C/p\u003E\r\n\u003Cp\u003ETyres: must be deflated.\u003C/p\u003E\r\n\u003Cp\u003EMudguards: must be removed or packed to protect from damage.\u003C/p\u003E\r\n\u003Cp\u003ELoose Items: any other items such as pumps, lights, water bottles must be securely fastened to the cycle or removed and checked in.\u003C/p\u003E\r\n\u003Cp\u003EPlease note that any removed bicycle parts may be carried as cabin baggage if deemed fit by you (provided it meets the cabin baggage weight and dimensions).\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my diving equipment on the flight?","accordionId":"twentyfive","accordionRichText":"\u003Cp\u003EYes. Diving equipment must be checked-in and:\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003EMust be packed in a recognised kit bag.\u003C/li\u003E\u003Cli\u003EMust not weigh more than 32 kg per bag.\u003C/li\u003E\u003Cli\u003EWe will refuse carriage if it exceeds 32 kg per bag.\u003C/li\u003E\u003Cli\u003EMust be packed together with other equipment such as scuba regulator, tank harness, tank pressure gauge, scuba diving mask, fins, wet suit, buoyancy control device (BCD), snorkel mask, weight belt, and cylinder tank.\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003EImportant: The oxygen tank must not contain any air and the valve must be completely opened.\u003Cbr /\u003E\r\n\u003C/p\u003E\r\n\u003Cp\u003EDefinition of diving tank/aqualung/air tank and its contents:\u003C/p\u003E\r\n\u003Cp\u003EThese tanks are made of aluminium and are used to contain compressed air. The tanks are made only for leisure diving. It contains air and not oxygen. There is only one valve. Once turned anti-clockwise (pressure gauge will read zero), the valve is open, air will escape, and the tank will be empty. If there is a pressure gauge, then it must read zero. It might also have a temperature gauge that must read below 20 degrees centigrade or 68 degrees Fahrenheit.\u003C/p\u003E\r\n\u003Cp\u003EHandling procedure:\u003Cbr /\u003E\r\n\u003C/p\u003E\r\n\u003Cp\u003EMake sure the O-ring (a rubber ring like an 'O' on the outside of the valve) is taken out and kept by the guest. Once the guest has emptied the tank in the agent's presence or has confirmed to the above-authorised personnel that the tank is empty, the open valve must then be taped and sealed securely. This is to act as verification that the tank was emptied and checked by staff members. Please note that consent/permission from the officer on duty must be obtained prior to acceptance of carriage of said items. High-intensity diving lamps and normal portable diving lamps (torch lights) that contain rechargeable lead-acid batteries (spillable, or non-spillable) will not be accepted onboard our carriers as check-in or cabin baggage as it comes under the 'Dangerous Goods Regulations'. Also, please note that without the check-in of a diving tank, the equipment will not be considered sports equipment and must be checked-in as normal baggage.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my golf equipment?","accordionId":"twentysix","accordionRichText":"\u003Cp\u003EYes. A sports equipment fee will be applicable. To check-in golf equipment, golf clubs and other related equipment must be kept in a golf bag. Should only contain a maximum of 14 golf clubs, a dozen golf balls, umbrella, and a pair of golf shoes. Golf bag should be of a general/standard size. Please note that any number of pieces are allowed with a combined weight not exceeding the pre-booked weight or at the airport rate. Each piece must not exceed 32 kg.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I carry alcohol in checked-in baggage?","accordionId":"one","accordionRichText":"\u003Cp\u003EYou may carry alcoholic beverages not exceeding 5 Litres per person as part of your checked-in baggage, provided the following conditions are met:\u003C/p\u003E\r\n\u003Cp\u003E1. The alcoholic beverage is in retail packaging and packed appropriately (to prevent damage/leakage).\u003C/p\u003E\r\n\u003Cp\u003E2. Alcohol content in the beverage should not exceed 70% by volume.\u003C/p\u003E\r\n\u003Cp\u003EIf you wish to carry large quantities of beverages, you are advised to contact our cargo services at the airport.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I travel with perishable (fresh/frozen), oversized, or fragile goods?","accordionId":"two","accordionRichText":"\u003Cp\u003EThere are several do's and don'ts about the above categories of items.\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EPerishable/fresh and frozen food items:\u003C/b\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003ENo. These items will not be accepted as check-in baggage.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003EMight be accepted as hand-carry baggage – subject to the destination's quarantine regulations. Any perishable items must be properly packed and must meet the cabin baggage policy. If dry ice is used in packaging these items, a maximum of 2.5 kg of dry ice per guest is permissible in the cabin. Accepting any items that fit the above description is at the sole discretion of Air India Express. We reserve the right to refuse carriage.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EOversized Items\u003C/b\u003E\u003Cp\u003E\u003Cb\u003EMusical instruments\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003ECan be checked in as your baggage allowance but it is not advisable due to the risk of potential damage.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003ECan be carried onboard at no extra cost if the instrument satisfies the cabin baggage policy. If it doesn't satisfy the conditions of our cabin baggage policy or if it exceeds our size restrictions, you will need to purchase an extra seat. Our size restrictions specify a weight not more than 75 kg.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EWedding dress\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003EMust be checked in if it exceeds 7 kg.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003EIf carried onboard, the wedding dress must be properly packed to satisfy our cabin baggage policy. Please note that any storage facilities to hang or store items are not available onboard.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EFragile/valuable items\u003C/b\u003E\u003Cp\u003E\u003Cb\u003EElectronic Devices/Ceramic/Glassware\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003EWe strongly advise against checking in these items.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003EThese items can be included in cabin baggage if it satisfies our cabin baggage policy. However, we advise you to be mindful of potential damage and ensure that the items are securely packed.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003ETelevisions\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003ETelevision sets should not exceed 32 kg in weight. These must be properly packed and protected with internal padding for protection against impacts. You will be required to sign a release of indemnity that releases Air India Express from any liabilities. We advise you to purchase our travel insurance package.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003ENo. These items cannot be carried as cabin baggage as per airline's policy.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EValuable items (Jewellery, Precious Metals, Silverware, Identification Documents)\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003EWe strongly advise against checking in any items that fit this description.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003EThese items can be carried as cabin baggage if it satisfies our cabin baggage policy. However, you are required to be mindful of security risks. We advise you to securely package items of this nature.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EMotorised personal vehicle/transporter\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EWhat items fall under this category?\u003C/b\u003E\u003Cp\u003EMachines operating as self-balancing battery-powered vehicles with levitating platforms (like skateboards without wheels) that are used for personal transportation. For e.g.: hoverboards, air wheels, solo wheels, segways, and balance wheels.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in or cabin baggage?\u003C/b\u003E\u003Cp\u003ENo. None of the items that fit the above description are permitted on our flights.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n"},{"accordionHeading":"How can I upgrade my baggage allowance?","accordionId":"three","accordionRichText":"\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EXpress Lite Fare\u003C/b\u003E does not include complimentary check-in baggage allowance. Guests may pre-book additional baggage at discounted rates, while airport charges may be higher. Please refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E for applicable amounts.\u003C/li\u003E\u003Cli\u003EFor all other fares, guests are entitled to one piece of free checked-in baggage up to 15 kg per person. Any additional piece will attract a handling fee at the airport. If the 15 kg free allowance is exceeded, excess baggage charges will apply. Guests have the option to upgrade and purchase additional baggage in slabs of \u003Cb\u003E3 kg, 5 kg, 10 kg, 15 kg, and 25 kg\u003C/b\u003E at discounted rates during initial or post-booking via \u003Ca href=\"https://www.airindiaexpress.com/manage-booking\"\u003EManage Booking\u003C/a\u003E, Tia, or selected travel agents (up to 2 hours prior to scheduled departure).\u003C/li\u003E\u003Cli\u003EIf cabin baggage exceeds 7 kg, guests can avail the \u003Cb\u003E\u003Ca href=\"https://www.airindiaexpress.com/products-and-services/carry-on-xtra\"\u003EXtra Carry-On\u003C/a\u003E \u003C/b\u003Eservice in the following slabs:\u003Cul\u003E\u003Cli\u003E3 kg\u003C/li\u003E\u003Cli\u003E5 kg\u003C/li\u003E\u003Cli\u003EAt Boarding Gates: up to 12 kg\u003C/li\u003E\u003C/ul\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003EPs- Please refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E for details.\u003C/p\u003E\r\n"},{"accordionHeading":"I have exceeded my cabin baggage weight, what are the charges?","accordionId":"four","accordionRichText":"\u003Cp\u003EPlease refer \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"I have lost my handbag, what do I do?","accordionId":"five","accordionRichText":"\u003Cp\u003EYou would be solely responsible for handbag/personal belongings carriage. Air India Express is not liable for any loss/damage caused to passenger's hand baggage/personal belongings.\u003C/p\u003E\r\n"},{"accordionHeading":"I have paid for excess baggage, do I still have to pay for extra piece of bag?","accordionId":"six","accordionRichText":"\u003Cp\u003EYes, you will have to pay for an extra piece of bag.  You may refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E for the pre-book price and the amount to be paid at airport if not pre-booked.\u003C/p\u003E\r\n"},{"accordionHeading":"Is the Xtra Carry-On service available for all destinations?","accordionId":"seven","accordionRichText":"\u003Cp\u003EYes, please refer to \u003Ca href=\"/products-and-services/carry-on-xtra\" target=\"_self\" rel=\"noopener noreferrer\"\u003Ewww.airindiaexpress.com/products-and-services/carry-on-xtra\u003C/a\u003E for more details.\u003C/p\u003E\r\n"},{"accordionHeading":"List of prohibited items in cabin and check-in baggage.","accordionId":"eight","accordionRichText":"\u003Cp\u003ETo check the list, please \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/AIX_Prohibited_Items.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003Eclick here\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"My bag has arrived at the destination, but it has been damaged. What do I do?","accordionId":"nine","accordionRichText":"\u003Cp\u003EIf your bag has arrived at the destination but is not in good condition or has been damaged, please get in touch with our staff members at the desk in the arrival hall of the destination airport.\u003C/p\u003E\r\n"},{"accordionHeading":"My bag has not arrived at the destination. What do I do?","accordionId":"ten","accordionRichText":"\u003Cp\u003EIf your bag has not arrived at the destination, please get in touch with our staff members at the desk in the arrival hall of the destination airport.\u003C/p\u003E\r\n"},{"accordionHeading":"What is Special Equipment Handling Fee?","accordionId":"eleven","accordionRichText":"\u003Cp\u003EFor those of you who will be travelling with us on a sporting or musical trip and will be carrying sports/musical equipment(s), there are some important notes that you need to know when packing your sports/musical equipment(s) prior flying.\u003C/p\u003E\r\n\u003Cp\u003EEquipments that can be carried are,\u003C/p\u003E\r\n\u003Col\u003E\u003Cli\u003ELarge Fishing rods\u003C/li\u003E\u003Cli\u003EGolf Clubs\u003C/li\u003E\u003Cli\u003E Bicycles\u003C/li\u003E\u003Cli\u003EFencing equipment\u003C/li\u003E\u003Cli\u003ESurfboarding/windsurfing equipment\u003C/li\u003E\u003Cli\u003ESnow/water skiing equipment\u003C/li\u003E\u003Cli\u003EHang gliders\u003C/li\u003E\u003Cli\u003E Parachutes\u003C/li\u003E\u003Cli\u003E LCD/LED Televisions not exceeding 55 inches\u003C/li\u003E\u003Cli\u003EOut of Gauge (Overweight/Oversize baggage)\u003C/li\u003E\u003Cli\u003ELarge Musical Instruments (Guitar, Sitar, Casio, Tabla, Harmonium etc and more)\u003C/li\u003E\u003Cli\u003E Big Fragile items like Artworks, Paintings, glass items, antiques etc.\u003C/li\u003E\u003C/ol\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003EHandling Fees:\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003ECertain sports equipment such as skiing equipment, golf bags, bicycles, surf boards, snowboards, water skis, scuba diving equipment, cricket set etc. requires us a separate handling procedure due to their fragile and sensitive physical nature.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003EOur guests can now pay for Handling fees (For Sports & Musical equipment) up to three pieces online. Below mentioned are the per piece charges\u003C/p\u003E\r\n\u003Cp\u003ECheck out our \u003Ca title=\"baggage-fees-charges\" href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E page to find out the Special Equipment Fee rates\u003C/p\u003E\r\n\u003Cp\u003ETerms and Conditions\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003EGuests can now pay for Sports & Musical equipment Handling Fee (for skiing equipment, golf bags, bicycles, surf boards, snowboards, water skis and scuba diving equipment, LCD not exceeding 43 inches & large musical instruments) online up to three pieces. The charges will be applicable per passenger per journey.\u003C/li\u003E\u003Cli\u003EExtra piece Baggage handling fee will not be applicable on Sports & Musical equipment.\u003C/li\u003E\u003Cli\u003EDepending on the dimensions of the items of sports equipment, musical instruments such items may be loaded onto the flight in a tilted position at the airline's discretion.\u003C/li\u003E\u003Cli\u003EThe Sports & Musical equipment Handling Fee is subject to availability.\u003C/li\u003E\u003Cli\u003EThe Sports & Musical equipment Handling Fee is non-refundable, non-cancellable in isolation and non-transferable. However, the fees will be refunded only in case of cancellation of the flight booking or in the event of flight cancellation by the airline.\u003C/li\u003E\u003Cli\u003EThe Sports & Musical equipment Handling Fee can be purchased on all the routes operated by the airline.\u003C/li\u003E\u003Cli\u003EThe Sports & Musical equipment Handling Fee can be pre booked through the airline's website (airindiaexpress.com) either at the time of booking, or at any time thereafter, until two (2) hours before the scheduled departure of the flight or can be purchased at the airport check in counters as well.\u003C/li\u003E\u003Cli\u003EThe weight of such Sports & Musical equipment Handling Fee will count towards the calculation of a passenger’s permissible baggage allowance and standard excess baggage charges, if applicable, will be levied over and above the Fees.\u003C/li\u003E\u003Cli\u003EThe airline reserves the right to withdraw/revise the Sports & Musical equipment Handling Fee service and the terms and conditions thereof without prior notice.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EHere are a few things you need to know about our baggage policy: \u003C/b\u003E\u003C/li\u003E\u003Cli\u003EYou can 📝 pre-book your additional baggage allowance up to 2 hours before your flight departure time. \u003C/li\u003E\u003Cli\u003EYou can pre-book excess baggage in three slabs: 5 kgs, 10 kgs and 15Kgs.  The price for these slabs varies based on routes and seasonality. \u003C/li\u003E\u003Cli\u003EWe allow two pieces of complimentary checked-in baggage. Any additional piece of check-in baggage (maximum of 2 pieces) will attract a nominal baggage-handling fee of INR 1800/- if pre booked and INR 2000/- if purchased at the airport (or equivalent currency of the country of originating airport). \u003C/li\u003E\u003Cli\u003EThe same can also be purchased in advance from our city offices, contact center, website or through travel agents. \u003C/li\u003E\u003C/ul\u003E\r\n"},{"accordionHeading":"What are the charges for International Connecting Baggage?","accordionId":"twelve","accordionRichText":"\u003Cp\u003EYou may refer the product pricing page on our product page: \u003Ca href=\"/products-and-services/international-connections-baggage\" target=\"_self\" rel=\"noopener noreferrer\"\u003Ewww.airindiaexpress.com/products-and-services/international-connections-baggage\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What are the limitations of check-in baggage?","accordionId":"thirteen","accordionRichText":"\u003Cp\u003EXpress Lite Fare comes with no complimentary check in baggage allowance. However, you may pre-book by paying nominal fee.  \u003C/p\u003E\r\n\u003Cp\u003EFor all the other fare type we allow one piece of checked-in baggage up to a maximum of 15 kg. Additional fee will apply for excess baggage at the airport along with amount for extra piece, if applicable.  \u003C/p\u003E\r\n\u003Cp\u003EEach bag should not exceed the dimension of height 81 cm x width 119 cm x depth 119 cm.\u003C/p\u003E\r\n\u003Cp\u003EYou may refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E.\u003C/p\u003E\r\n"},{"accordionHeading":"What are the Pre-Book Handling Baggage prices?","accordionId":"fourteen","accordionRichText":"\u003Cp\u003EYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What are the prepaid and airport baggage prices?","accordionId":"fifteen","accordionRichText":"\u003Cp\u003EYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What do I do if the contents of my bags are damaged? ","accordionId":"twentythree","accordionRichText":"\u003Cp\u003EIf you find that the items in your check-in baggage are damaged, please reach out to the baggage office at arrivals to report the damage and our staff will assist you. Also, please be aware of items that are not permitted in check-in baggage.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n"},{"accordionHeading":"What happens if I am unable to report loss / damage to my bag?","accordionId":"sixteen","accordionRichText":"\u003Cp\u003EAny baggage receipt without complaint on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition. A customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an Air India Express representative will be deemed to have received their bag correctly and in good condition.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the airline's cabin baggage policy on the Domestic network?","accordionId":"seventeen","accordionRichText":"\u003Cp\u003EYou are permitted to bring \u003Cb\u003Eone piece of cabin baggage\u003C/b\u003E onboard as part of your cabin baggage allowance ( including a laptop and personal items), with a maximum weight not exceeding \u003Cb\u003E7 kg\u003C/b\u003E. One piece of cabin baggage must not exceed 56cm x 36cm x 23 cm including the handles, wheels, and side pockets so that it fits in the overhead compartment in the aircraft cabin.\u003C/p\u003E\r\n\u003Cp\u003ENote: Multiple items that are strapped, wrapped or tied together will not be counted as one piece of cabin baggage. \u003Cbr\u003E\r\nBaggage purchase/upgrade can be done on our website, mobile app or via Tia-chatbot up to 2 hours prior to the scheduled departure time. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\nSmart baggage is allowed as cabin baggage provided it meets the following requirements: If the batteries are non-removable, must not exceed 0.3 g for lithium metal and 2.7 Wh for lithium-ion . If smart baggage with a lithium battery exceeds the above limit and its battery cannot be removed, then it isn't permitted as cabin or check-in baggage. If the batteries are removable, they must be taken out before the flight and carried in the cabin baggage. Wi-Fi / Bluetooth / GPS must be switched off. A maximum of two spare batteries is allowed in the cabin baggage. If you use a wheelchair or a mobility device to get around, please refer to our FAQs on wheelchairs and mobility devices onboard. Also, we request you to be aware of prohibited carry-on baggage items and the limitations on liquids, aerosols, and gels. \u003Cbr\u003E\r\n\u003Cbr\u003E\r\nItems purchased at the airport: All items purchased at the airport will be a part of your cabin baggage allowance. Note: Regulations regarding the carriage of duty-free items may vary depending on each airport operator's policies. If unsure, please check with your local duty-free store personnel. \u003C/p\u003E\r\n\u003Cp\u003E\u003Cbr\u003E\r\nNote: regulations regarding the carriage of duty-free items may vary depending on each airport operator's policies. If unsure, please check with your local duty-free store personnel.\u003C/p\u003E\r\n"},{"accordionHeading":"What is Air India Express's checked-in baggage policy?","accordionId":"eighteen","accordionRichText":"\u003Cp\u003EXpress Lite Fare comes with no complimentary check in baggage allowance. You may pre-book additional check-in baggage or purchase at the airport with additional charges.\u003C/p\u003E\r\n\u003Cp\u003EFor all the other fares we offer 15 kg of complimentary check-in baggage per guest on our flights. If you need to carry more, we have a range of checked baggage allowances to pre-book at discounted fares (choose from 3, 5, 10, 15 or 25 kg).\u003C/p\u003E\r\n\u003Cp\u003EYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What is the maximum weight I can carry on if I purchase Xtra Carry On?","accordionId":"nineteen","accordionRichText":"\u003Cp\u003EYou may carry two pieces of cabin baggage with a combined weight not exceeding 12 kg.\u003C/p\u003E\r\n\u003Cp\u003ENote: If you carry only one cabin baggage, it can be up to a maximum of 12 kg. However, complimentary cabin baggage will 7Kgs for the remaining  5 Kgs you can pre-book our Xtra carry-on product by selecting between 3Kgs and 5Kgs slab. Please refer Fees and chargers for details on charges. \u003C/p\u003E\r\n"},{"accordionHeading":"Where can I refer to the rates of Xtra Carry On?","accordionId":"twenty","accordionRichText":"\u003Cp\u003EYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"Who can I contact if I have more questions on Xtra Carry-On?","accordionId":"twentyone","accordionRichText":"\u003Cp\u003EYou may contact our Support Channels for more information. Refer to \u003Ca href=\"/support\" target=\"_self\" rel=\"noopener noreferrer\"\u003Ewww.airindiaexpress.com/support\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"Why can't I see the Xtra Carry-On option on my selected flight?","accordionId":"twentytwo","accordionRichText":"\u003Cp\u003EXtra Carry-On may have been sold out on your selected flight as it is subject to availability for each flight.\u003C/p\u003E\r\n"},{"accordionHeading":"How do I report a missing or damaged bag after leaving the airport?","accordionId":"twentythree","accordionRichText":"\u003Cp\u003EIf you wish to file a claim or action regarding damage to check-in baggage, we request you to notify us as soon as you discover the damage and latest within seven calendar days from receipt of the baggage. If you wish to file a claim or action regarding the delay of check-in baggage, we request you to notify us within 21 calendar days from the date baggage has been placed at your disposal. For assistance, please get in touch with us via Tia. Alternatively, you can write to us during the above mentioned period. Please address your letter to the Central Baggage Tracing Office followed by the address of the airport where you flew from.\u003C/p\u003E\r\n"},{"accordionHeading":"Where can I find information on passenger rights as per MOCA?","accordionId":null,"accordionRichText":"\u003Cp\u003ETo learn about passenger rights, please visit the official website of the \u003Ca href=\"https://www.civilaviation.gov.in/sites/default/files/2023-01/Passenger%20Charter%20MoCA%20India%20Feb%202019%20%281%29.pdf\"\u003EMinistry of Civil Aviation.\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What are your rights on domestic flights?","accordionId":null,"accordionRichText":"\u003Cp\u003EFor domestic travel, Air India Express limits liability to:\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003E₹20,000 per passenger for checked baggage\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003E₹350 per kilogram for cargo\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n"},{"accordionHeading":"What should you do if your baggage is delayed or missing?","accordionId":null,"accordionRichText":"\u003Cp\u003E Please:\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EReport it immediately at our baggage service desk\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EFile a Property Irregularity Report (PIR)\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EKeep your boarding pass, baggage tags, and any expense receipts if you’re claiming costs \u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n"}]},{"tabHeading":"International","tabId":"Int","accordionDataItems":[{"accordionHeading":"Can I bring footballs/rugby balls/racquets on the flight?","accordionId":"inter23","accordionRichText":"\u003Cp\u003EWe are happy to carry your sports equipment and pay special attention to it. You can bring anything from a Bicycle to Golf, Diving or Ski Equipment as well as Snowboards, Surfboards or Cricket equipment. If you have any other sports equipment as well, do check it in as part of your normal checked baggage allowance. You can pre-book sports equipment checked baggage up to 2 hours before the scheduled departure time. For more details, please visit our Terms & Conditions.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHere are a few things you need to know about our baggage policy:\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003EYou can pre-book your additional baggage allowance up to 2 hours before your flight departure time. \u003C/li\u003E\u003Cli\u003EYou can pre-book excess baggage in four slabs: 5 kgs, 10 kgs, 15 kgs or 25 kgs. The price for these slabs varies based on routes and seasonality.\u003C/li\u003E\u003Cli\u003EWe allow two pieces of complimentary checked-in baggage. Any additional piece of check-in baggage (maximum of 2 pieces) will attract a nominal baggage-handling fee of INR 1800/- if pre booked and INR 2000/- if purchased at the airport (or equivalent currency of the country of originating airport).\u003C/li\u003E\u003Cli\u003EThe same can also be purchased in advance from our city offices, contact center, website or through travel agents.\u003C/li\u003E\u003C/ul\u003E\r\n"},{"accordionHeading":"Can I bring my bicycle on the flight? ","accordionId":"inter24","accordionRichText":"\u003Cp\u003EYes. In excess of free baggage allowance, will be charged one flat applicable charge and to be considered as a piece of 62 inches, irrespective of actual dimensions. We are happy to carry your sports equipment and pay special attention to it. You can bring anything from a Bicycle to Golf, Diving or Ski Equipment as well as Snowboards, Surfboards or Cricket equipment. If you have any other sports equipment as well, do check it in as part of your normal checked baggage allowance. You can pre-book sports equipment checked baggage up to 2 hours before the scheduled departure time. For more details, please visit our Terms & Conditions.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my diving equipment on the flight?","accordionId":"inter25","accordionRichText":"\u003Cp\u003EWe are happy to carry your sports equipment and pay special attention to it. You can bring anything from a Bicycle to Golf, Diving or Ski Equipment as well as Snowboards, Surfboards or Cricket equipment. If you have any other sports equipment as well, do check it in as part of your normal checked baggage allowance. You can pre-book sports equipment checked baggage up to 2 hours before the scheduled departure time. For more details, please visit our Terms & Conditions.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I bring my golf equipment?","accordionId":"inter26","accordionRichText":"\u003Cp\u003EYes, generally, sporting equipment will be presented as separate pieces of checked baggage.\u003C/p\u003E\r\n\u003Cp\u003EApply procedures for special handling charges, as follows if required.\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003E50 % of the applicable excess baggage charge if in addition to the FBA and applicable handling charges.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cp\u003EOnly 1 such kit may be allowed to be pooled in the free allowance.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n"},{"accordionHeading":"How much alcohol can I carry in my checked baggage?","accordionId":"inter1","accordionRichText":"\u003Cp\u003ECustoms regulations determine the amount of alcohol allowed in your checked baggage on your flight.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I travel with perishable (fresh/frozen), oversized, or fragile goods?","accordionId":"inter2","accordionRichText":"\u003Cp\u003EThere are several do's and don'ts about the above categories of items.\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EPerishable/fresh and frozen food items:\u003C/b\u003E\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003ENo. These items will not be accepted as check-in baggage.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003EMight be accepted as hand-carry baggage – subject to the destination's quarantine regulations. Any perishable items must be properly packed and must meet the cabin baggage policy. If dry ice is used in packaging these items, a maximum of 2.5 kg of dry ice per guest is permissible in the cabin. Accepting any items that fit the above description is at the sole discretion of Air India Express. We reserve the right to refuse carriage.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EOversized Items\u003C/b\u003E\u003Cp\u003E\u003Cb\u003EMusical instruments\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003ECan be checked in as your baggage allowance but it is not advisable due to the risk of potential damage.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003ECan be carried onboard at no extra cost if the instrument satisfies the cabin baggage policy. If it doesn't satisfy the conditions of our cabin baggage policy or if it exceeds our size restrictions, you will need to purchase an extra seat. Our size restrictions specify a weight not more than 75 kg.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EWedding dress\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003EMust be checked in if it exceeds 7 kg.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003EIf carried onboard, the wedding dress must be properly packed to satisfy our cabin baggage policy. Please note that any storage facilities to hang or store items are not available onboard.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EFragile/valuable items\u003C/b\u003E\u003Cp\u003E\u003Cb\u003EElectronic Devices/Ceramic/Glassware\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003EWe strongly advise against checking in these items.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003EThese items can be included in cabin baggage if it satisfies our cabin baggage policy. However, we advise you to be mindful of potential damage and ensure that the items are securely packed.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003ETelevisions\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003ETelevision sets should not exceed 32 kg in weight. These must be properly packed and protected with internal padding for protection against impacts. You will be required to sign a release of indemnity that releases Air India Express from any liabilities. We advise you to purchase our travel insurance package.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003ENo. These items cannot be carried as cabin baggage as per airline's policy.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EValuable items (Jewellery, Precious Metals, Silverware, Identification Documents)\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in baggage?\u003C/b\u003E\u003Cp\u003EWe strongly advise against checking in any items that fit this description.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as cabin baggage?\u003C/b\u003E\u003Cp\u003EThese items can be carried as cabin baggage if it satisfies our cabin baggage policy. However, you are required to be mindful of security risks. We advise you to securely package items of this nature.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EMotorised personal vehicle/transporter\u003C/b\u003E\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cb\u003EWhat items fall under this category?\u003C/b\u003E\u003Cp\u003EMachines operating as self-balancing battery-powered vehicles with levitating platforms (like skateboards without wheels) that are used for personal transportation. For e.g.: hoverboards, air wheels, solo wheels, segways, and balance wheels.\u003C/p\u003E\r\n\u003C/li\u003E\u003Cli\u003E\u003Cb\u003ESafe as check-in or cabin baggage?\u003C/b\u003E\u003Cp\u003ENo. None of the items that fit the above description are permitted on our flights.\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n"},{"accordionHeading":"How can I upgrade my baggage allowance?","accordionId":"inter3","accordionRichText":"\u003Cul\u003E\u003Cli\u003EYou can upgrade and purchase additional baggage in slabs of \u003Cb\u003E5 kg, 10 kg, 15 kg, or 25 kg\u003C/b\u003E at discounted rates during initial or post-booking via \u003Ca href=\"https://www.airindiaexpress.com/manage-booking\"\u003EManage Booking\u003C/a\u003E, Tia, or through selected travel agents, up to two (2) hours prior to scheduled departure.\u003C/li\u003E\u003Cli\u003EIf cabin baggage exceeds 7 kg, guests can avail the \u003Cb\u003E\u003Ca href=\"https://www.airindiaexpress.com/products-and-services/carry-on-xtra\"\u003EXtra Carry-On\u003C/a\u003E\u003C/b\u003E service. Pre-purchase is available on airindiaexpress.com. Please refer to \u003Ca href=\"https://airindiaexpress-dev2.adobecqms.net/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E for details.\u003C/li\u003E\u003Cli\u003E\u003Cb\u003EXpress Lite Fare\u003C/b\u003E does not include complimentary check-in baggage allowance. Guests may pre-book additional check-in baggage at discounted rates, while airport charges may be higher. Please refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E for applicable amounts.\u003C/li\u003E\u003Cli\u003EAdditional baggage can be pre-booked up to two (2) hours before flight departure. Pre-booking is available in slabs of \u003Cb\u003E5 kg, 10 kg, and 15 kg\u003C/b\u003E. Rates vary depending on route and seasonality.\u003C/li\u003E\u003Cli\u003EGuests are entitled to two pieces of complimentary checked-in baggage. Any additional piece of check-in baggage (maximum of 2 pieces) will attract a baggage-handling fee. Pre-booked rates are lower than airport charges. Please refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E for exact amounts.\u003C/li\u003E\u003Cli\u003EAdditional baggage may also be purchased in advance through our city offices, \u003Ca href=\"https://www.airindiaexpress.com/manage-booking\"\u003Ewebsite\u003C/a\u003E, or authorized travel agents.\u003C/li\u003E\u003C/ul\u003E\r\n"},{"accordionHeading":"I have exceeded my cabin baggage weight. What are the charges?","accordionId":"inter4","accordionRichText":"\u003Cp\u003EYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"I have lost my handbag, what do I do?","accordionId":"inter5","accordionRichText":"\u003Cp\u003EYou would be solely responsible for carriage of the hand bag or personal belongings. The airline is not liable for any loss or damage caused to customer's hand baggage or personal belongings.\u003C/p\u003E\r\n"},{"accordionHeading":"I have paid for excess baggage, do I still have to pay for extra piece of bag?","accordionId":"inter6","accordionRichText":"\u003Cp\u003EYes, you will have to pay for an extra piece of bag.  You may refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E for the pre-book price and the amount to be paid at airport if not pre-booked.\u003C/p\u003E\r\n"},{"accordionHeading":"Is the Xtra Carry-On service available for all destinations?","accordionId":"inter7","accordionRichText":"\u003Cp\u003EYes, please refer to \u003Ca href=\"/products-and-services/carry-on-xtra\" target=\"_self\" rel=\"noopener noreferrer\"\u003Ewww.airindiaexpress.com/products-and-services/carry-on-xtra\u003C/a\u003E for more details.\u003C/p\u003E\r\n"},{"accordionHeading":"List of prohibited items in the cabin and check-in baggage.","accordionId":"inter8","accordionRichText":"\u003Cp\u003EFor the complete list of items you can carry as baggage, \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/AIX_Prohibited_Items.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003Eclick here.\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"My bag has arrived at the destination, however, it has been damaged. What do I do?","accordionId":"inter9","accordionRichText":"\u003Cp\u003EIn case your bag has arrived at the destination but is not in good condition or has been damaged, please contact our staff members at the desk located in the arrival hall of the destination airport.\u003C/p\u003E\r\n"},{"accordionHeading":"My bag has not arrived at the destination, what do I do?","accordionId":"inter10","accordionRichText":"\u003Cp\u003EIn case your bag has not arrived at the destination, please contact our staff members at the desk located in the arrival hall of the destination airport.\u003C/p\u003E\r\n"},{"accordionHeading":"What is Special Equipment Handling Fee?","accordionId":"inter11","accordionRichText":"\u003Cp\u003EFor those of you who will be travelling with us on a sporting or musical trip and will be carrying sports/musical equipment(s), there are some important notes that you need to know when packing your sports/musical equipment(s) prior flying.\u003C/p\u003E\r\n\u003Cp\u003EEquipments that can be carried are,\u003C/p\u003E\r\n\u003Cp\u003E1. Large Fishing rods\u003C/p\u003E\r\n\u003Cp\u003E2. Golf Clubs\u003C/p\u003E\r\n\u003Cp\u003E3. Bicycles\u003C/p\u003E\r\n\u003Cp\u003E4. Fencing equipment\u003C/p\u003E\r\n\u003Cp\u003E5.Surfboarding/windsurfing equipment\u003C/p\u003E\r\n\u003Cp\u003E6. Snow/water skiing equipment\u003C/p\u003E\r\n\u003Cp\u003E7. Hang gliders\u003C/p\u003E\r\n\u003Cp\u003E8. Parachutes\u003C/p\u003E\r\n\u003Cp\u003E9. LCD/LED Televisions not exceeding 55 inches\u003C/p\u003E\r\n\u003Cp\u003E10. Out of Gauge (Overweight/Oversize baggage)\u003C/p\u003E\r\n\u003Cp\u003E11. Large Musical Instruments (Guitar, Sitar, Casio, Tabla, Harmonium etc and more)\u003C/p\u003E\r\n\u003Cp\u003E12. Big Fragile items like Artworks, Paintings, glass items, antiques etc.\u003C/p\u003E\r\n\u003Cp\u003EHandling Fees:\u003C/p\u003E\r\n\u003Cp\u003ECertain sports equipment such as skiing equipment, golf bags, bicycles, surf boards, snowboards, water skis, scuba diving equipment, cricket set etc. requires us a separate handling procedure due to their fragile and sensitive physical nature.\u003C/p\u003E\r\n\u003Cp\u003EOur guests can now pay for Handling fees (For Sports & Musical equipment) up to three pieces online. Below mentioned are the per piece charges\u003C/p\u003E\r\n\u003Cp\u003ECheck out our Fees and Charges page to find out the Special Equipment Fee rates\u003C/p\u003E\r\n\u003Cp\u003ETerms and Conditions\u003C/p\u003E\r\n\u003Cp\u003E• Guests can now pay for Sports & Musical equipment Handling Fee (for skiing equipment, golf bags, bicycles, surf boards, snowboards, water skis and scuba diving equipment, LCD not exceeding 43 inches & large musical instruments) online up to three pieces. The charges will be applicable per passenger per journey.\u003C/p\u003E\r\n\u003Cp\u003E• Extra piece Baggage handling fee will not be applicable on Sports & Musical equipment.\u003C/p\u003E\r\n\u003Cp\u003E• Depending on the dimensions of the items of sports equipment, musical instruments such items may be loaded onto the flight in a tilted position at the airline's discretion.\u003C/p\u003E\r\n\u003Cp\u003E• The Sports & Musical equipment Handling Fee is subject to availability.\u003C/p\u003E\r\n\u003Cp\u003E• The Sports & Musical equipment Handling Fee is non-refundable, non-cancellable in isolation and non-transferable. However, the fees will be refunded only in case of cancellation of the flight booking or in the event of flight cancellation by the airline.\u003C/p\u003E\r\n\u003Cp\u003E• The Sports & Musical equipment Handling Fee can be purchased on all the routes operated by the airline.\u003C/p\u003E\r\n\u003Cp\u003E• The Sports & Musical equipment Handling Fee can be pre booked through the airline's website (airindiaexpress.com) either at the time of booking, or at any time thereafter, until two (2) hours before the scheduled departure of the flight or can be purchased at the airport check in counters as well.\u003C/p\u003E\r\n\u003Cp\u003E• The weight of such Sports & Musical equipment Handling Fee will count towards the calculation of a passenger’s permissible baggage allowance and standard excess baggage charges, if applicable, will be levied over and above the Fees.\u003C/p\u003E\r\n\u003Cp\u003E• The airline reserves the right to withdraw/revise the Sports & Musical equipment Handling Fee service and the terms and conditions thereof without prior notice.\u003C/p\u003E\r\n"},{"accordionHeading":"What are the charges for international connecting baggage?","accordionId":"inter12","accordionRichText":"\u003Cp\u003EYou may refer the product pricing page on our product page: \u003Ca href=\"/products-and-services/international-connections-baggage\" target=\"_self\" rel=\"noopener noreferrer\"\u003Ewww.airindiaexpress.com/products-and-services/international-connections-baggage\u003C/a\u003E for more details.\u003C/p\u003E\r\n"},{"accordionHeading":"What are the limitations on check-in baggage?","accordionId":"inter13","accordionRichText":"\u003Cp\u003EXpress Lite Fare comes with no complimentory check in baggage allowance. However, if you decide to Pre-book additional check-in baggage, you may pre-book by paying nominal fee.\u003C/p\u003E\r\n\u003Cp\u003EAdditional charges will apply for excess baggage at Airport, if any. \u003C/p\u003E\r\n\u003Cp\u003EEach bag should not exceed the dimension of Height 81 cm x Width 119 cm x Depth 119 cm.\u003C/p\u003E\r\n\u003Cp\u003EYou may refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges.\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What are the Pre-Book Handling Baggage prices?","accordionId":"inter14","accordionRichText":"\u003Cp\u003EYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What are the Prepaid and Airport Baggage prices?","accordionId":"inter15","accordionRichText":"\u003Cp\u003EYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What happens if I am unable to report loss / damage to my bag?","accordionId":"inter16","accordionRichText":"\u003Cp\u003EAny receipt of baggage without complaint on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition. A customer who leaves the baggage delivery area without reporting a bag as missing or damaged to the airline's representative will be deemed to have received his/her bag correctly and in good condition.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the airline's cabin baggage policy on the international network?","accordionId":"inter17","accordionRichText":"\u003Cp\u003EYou are permitted to bring two pieces of baggage onboard as part of your cabin baggage allowance with the total weight of both items not exceeding 7 kg. One piece of cabin baggage must not exceed 56cm x 36cm x 23 cm including the handles, wheels, and side pockets so that it fits in the overhead compartment in the aircraft cabin. You may also carry one laptop bag/handbag / backpack / any other small bag with dimensions not exceeding 40 cm x 30 cm x 10 cm so that it fits under the seat in front of you.\u003C/p\u003E\r\n\u003Cp\u003ENote: Multiple items that are strapped, wrapped or tied together will not be counted as one piece of cabin baggage. Guests who wish to travel with more than the permitted cabin baggage limit are recommended to pre-book checked baggage allowance prior to the flight.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003EBaggage purchase/upgrade can be done on our website, mobile app or via Tia-chatbot up to four hours prior to the scheduled departure time.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003ESmart baggage is allowed as cabin baggage provided it meets the following requirements: If the batteries are non-removable, must not exceed 0.3 g for lithium metal and 2.7 Wh for lithium-ion. If smart baggage with a lithium battery exceeds the above limit and its battery cannot be removed, then it isn't permitted as cabin or check-in baggage. If the batteries are removable, they must be taken out before the flight and carried in the cabin baggage. Wi-Fi / Bluetooth / GPS must be switched off. A maximum of two spare batteries is allowed in the cabin baggage. If you use a wheelchair or a mobility device to get around, please refer to our FAQs on wheelchairs and mobility devices onboard. Also, we request you to be aware of prohibited carry-on baggage items and the limitations on liquids, aerosols, and gels.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003EItems purchased at the airport: All items purchased at the airport will be a part of your cabin baggage allowance. Only duty-free items packed in a Security Tamper-evident Bag (STEB) which is sealed and accompanied with proof-of-purchase, is exempted from your cabin baggage allowance. Note: Regulations regarding the carriage of duty-free items may vary depending on each airport operator's policies. If unsure, please check with your local duty-free store personnel.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003EImportant Reminder: All guests are advised to observe high standards of personal hygiene. Face masks must be worn at all times and hands must be washed or sanitised frequently. Kindly observe the seat signage and floor markers at queuing areas, including check-in counters and kiosks.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003ENote: regulations regarding the carriage of duty-free items may vary depending on each airport operator's policies. If unsure, please check with your local duty-free store personnel.\u003C/p\u003E\r\n"},{"accordionHeading":"What is Air India Express's checked baggage policy?","accordionId":"inter18","accordionRichText":"\u003Cp\u003EThe  total sum of the length, breadth and height (l+b+h) of a baggage piece should not exceed 62 inches (158 cm).\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003EAs per laws prevalent worldwide, no single piece of baggage is to be accepted as checked baggage if it weighs more than 32 kg/70 lbs.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003EGuests are strongly advised to refrain from carrying carton boxes/baggage in odd shapes/sizes which are not properly packed. Certain airports restrict the carriage of carton boxes. Air India Express shall not be responsible for any damages in such cases.\u003C/p\u003E\r\n\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003EXpress Lite Fare comes with no complimentary check in baggage allowance. You may pre-book additional check-in baggage or purchase at the airport with additional charges.\u003C/p\u003E\r\n\u003Cp\u003EFor all the other fare type we allow 2 piece of checked-in baggage which should not exceed what is listed on your booking (depending on the fare type). Additional charges will apply for excess baggage at Airport if any. Any additional piece of check-in luggage will attract a nominal baggage-handling fee at airport per baggage along with additional charges for excess baggage.\u003C/p\u003E\r\n\u003Cp\u003EEach bag should not exceed the dimension of Height 81 cm x Width 119 cm x Depth 119 cm.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EHere are a few things you need to know about our baggage policy:\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYou can pre-book your additional baggage allowance up to 2 hours before your flight departure time. \u003C/p\u003E\r\n\u003Cp\u003EYou can pre-book excess baggage in four slabs 5 Kgs, 10 Kgs, 15 Kgs & 25 Kgs. The price of these slabs varies based on routes and seasonality.\u003C/p\u003E\r\n\u003Cp\u003EWe allow two pieces of complimentary checked-in baggage. Any additional piece of check-in baggage (maximum of 2 pieces) will attract a nominal baggage-handling fee .\u003C/p\u003E\r\n\u003Cp\u003EThe same can also be purchased in advance from our city offices, contact center, website or through travel agents.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EYou may refer to \u003Ca href=\"https://www.airindiaexpress.com/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\"\u003EFees and Charges\u003C/a\u003E.\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThe baggage that needs to be checked in must have your name or other personal identification affixed securely to it and should be within the specified weight and dimensional specifications. The counter staff shall weigh and accept the baggage for check-in and will issue a baggage identification tag for each piece. The contents of the baggage are subject to screening. If any of the contents are objectionable for carriage or if the baggage is required for closer scrutiny, then the same will be intimated to you. In case, due to operational reasons, the baggage is not carried on the same flight that you travel, then all steps will be taken to ensure that the baggage is carried on the next available flight, and the same will be communicated to you.\u003C/p\u003E\r\n"},{"accordionHeading":"What is the maximum weight I can carry if I purchase ‘Xtra Carry On’?","accordionId":"inter19","accordionRichText":"\u003Cp\u003EYou may carry two pieces of cabin baggage with a combined weight not exceeding 12kgs.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ENote: \u003C/b\u003EIf you decide to carry only one cabin baggage then it must not exceed 12kgs.\u003C/p\u003E\r\n"},{"accordionHeading":"What do I do if the contents of my bags are damaged?","accordionId":"inter27","accordionRichText":"\u003Cp\u003EFor baggage, which is received in damaged or pilfered condition, please contact Airline Representative in the arrival hall and report the same before leaving the arrival hall. This will enable our personnel to physically examine the affected baggage and assess the nature, extent and reparability of the damage.\u003C/p\u003E\r\n"},{"accordionHeading":"Where can I refer to the rates for Xtra Carry-On?","accordionId":"inter20","accordionRichText":"\u003Cp\u003EYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"Who can I contact if I have more questions on Xtra Carry-On?","accordionId":"inter21","accordionRichText":"\u003Cp\u003EYou may contact our Support Channels for more information. Refer to \u003Ca href=\"/support\" target=\"_self\" rel=\"noopener noreferrer\"\u003Ewww.airindiaexpress.com/support\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"Where can I see the ‘Xtra Carry On’ option on my selected flight?","accordionId":"inter22","accordionRichText":"\u003Cp\u003EAir India Express does not provide an option to purchase ‘Xtra Carry On’.We only allow 7 kg of carry on. Refer to T&C section 8.10 for more details.\u003C/p\u003E\r\n"},{"accordionHeading":"What are the contact details of the Nodal Officer and Appellate Authority of Air India Express?","accordionId":"inter23","accordionRichText":"\u003Cp\u003EYou can contact the Nodal Officer:Kiran Roa, along with your customer support case reference number at \u003Ca href=\"nodal@airindiaexpress.com\"\u003Enodal@airindiaexpress.com\u003C/a\u003E\u003C/p\u003E\r\n\u003Cp\u003E and \u003C/p\u003E\r\n\u003Cp\u003EAppellate Authority Officer: Santhosh Chand at \u003Ca href=\"appellate@airindiaexpress.com\"\u003Eappellate@airindiaexpress.com\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"How do I report a missing or damaged bag after leaving the airport?","accordionId":"inter24","accordionRichText":"\u003Cp\u003EIf you wish to file a claim or action regarding damage to check-in baggage, we request you to notify us as soon as you discover the damage and latest within seven calendar days from receipt of the baggage. If you wish to file a claim or action regarding the delay of check-in baggage, we request you to notify us within 21 calendar days from the date baggage has been placed at your disposal. For assistance, please get in touch with us via Tia. Alternatively, you can write to us during the above mentioned period. Please address your letter to the Central Baggage Tracing Office followed by the address of the airport where you flew from.\u003C/p\u003E\r\n"},{"accordionHeading":"Can I carry alcohol in checked in baggage?","accordionId":"inter25","accordionRichText":"\u003Cp\u003EYou may carry alcoholic beverages not exceeding 5 Liters per person as part of their checked-in baggage, provided the following conditions are met:\u003C/p\u003E\r\n\u003Cp\u003E1. The alcoholic beverage is in retail packaging and packed appropriately (to prevent damage / leakage).\u003C/p\u003E\r\n\u003Cp\u003E2. Alcohol content in the beverage should not be exceeding more than 70% by volume.\u003C/p\u003E\r\n\u003Cp\u003EIf you wish to carry large quantities of beverages, you are advised to contact our cargo services at the airport\u003C/p\u003E\r\n"},{"accordionHeading":"What is the airline's checked-in baggage policy on the international network?","accordionId":"inter26","accordionRichText":"\u003Cp\u003EWe offer 30 kgs of complimentary check-in baggage per guest on our international flights, except flights between India and Thailand/Nepal, both outbound and return where we offer 20 kgs of complimentary check-in baggager per guest. If you need to carry more, we have a range of additional checked baggage allowances for you to pre-book at discounted fares (choose from 5, 10, 15 or 25 kgs during web check-in on the Manage section on our website.\u003Cbr /\u003E\r\nYou may refer to \u003Ca href=\"/content/dam/airindiaexpress/documents/mandatory-disclosure/fees-and-charges.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFees and Charges\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"Why can't I see the Xtra Carry-On option on my selected flight?","accordionId":"inter27","accordionRichText":"\u003Cp\u003EXtra Carry-On may have been sold out on your selected flight as it is subject to availability for each flight.\u003C/p\u003E\r\n"},{"accordionHeading":"Where can I find information on passenger rights as per MOCA?","accordionId":null,"accordionRichText":"\u003Cp\u003ETo learn about passenger rights, please visit the official website of the \u003Ca href=\"https://www.civilaviation.gov.in/sites/default/files/2023-01/Passenger%20Charter%20MoCA%20India%20Feb%202019%20%281%29.pdf\"\u003EMinistry of Civil Aviation.\u003C/a\u003E\u003C/p\u003E\r\n"},{"accordionHeading":"What are your rights on international flights?","accordionId":null,"accordionRichText":"\u003Cp\u003EIf your baggage is delayed, lost, or damaged on an international flight, our liability is based on global standards:\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EChecked baggage: Up to 1131 SDR (Special Drawing Rights) per passenger\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003ECargo: Up to 19 SDR per kilogram \u003Cbr /\u003E\r\n (Note: SDR is an IMF-defined value that varies with currency rates)\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n"},{"accordionHeading":"What are my rights if my baggage is delayed, lost, or damaged during a domestic flight?","accordionId":null,"accordionRichText":"\u003Cp\u003E Please:\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EReport it immediately at our baggage service desk\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EFile a Property Irregularity Report (PIR)\u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n\u003Cul\u003E\u003Cli\u003E\u003Cp\u003EKeep your boarding pass, baggage tags, and any expense receipts if you’re claiming costs \u003C/p\u003E\r\n\u003C/li\u003E\u003C/ul\u003E\r\n"}]}],":type":"air-asia/components/content/tabAccordion-component"}},":itemsOrder":["image","tabaccordion_compone"],":type":"wcm/foundation/components/responsivegrid"},"accordion":{":type":"metadata/components/accordion"},"footer":{"copyRightText":"\u003Cp\u003E©️ Air India Express Limited is a wholly-owned subsidiary of Air India Limited. By using this website, you acknowledge and accept the \u003Ca href=\"https://www.airindiaexpress.com/tnc\" target=\"_self\" rel=\"noopener noreferrer\"\u003EConditions of Carriage\u003C/a\u003E applicable, \u003Ca href=\"https://www.airindiaexpress.com/terms-and-conditions\" target=\"_self\" rel=\"noopener noreferrer\"\u003ETerms and Conditions\u003C/a\u003E, and \u003Ca href=\"https://www.airindiaexpress.com/privacy-notice\" target=\"_self\" rel=\"noopener noreferrer\"\u003EPrivacy Notice\u003C/a\u003E.\u003C/p\u003E\r\n","aixBrandLogo":"/content/dam/express/home/Footer_logo_93x28.png","subscriptionHeader":"Subscribe to our offers","subscriptionEmailPlaceHolder":"Email Address","subscriptionButtonLabel":"Submit","appStoreHeader":"Download The App","appStoreLogo":[{"appStoreLogoLink":"https://apps.apple.com/in/app/air-india-express/id6474663741","appStoreImage":"/content/dam/express/home/Appstore.png","appStoreImageAlt":"Download from App 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